Preguntas frecuentes sobre Regalo de datos

Información general

  1. What's data gifting?

    Data gifting lets you buy data and send it to another Verizon Wireless customer as a gift.

  2. ¿Quién puede enviar data como un regalo?

    You can send a data gift if:

    • You're a Verizon Wireless customer on a shared monthly plan
    • Your phone number has been in service for at least 60 days
    • Your account is eligible for Carrier Billing

    If you aren't eligible to send a data gift, we'll let you know when you try to send one. Learn more about what steps to take in our Solución de problemas section below.

  3. ¿Quién puede recibir data como un regalo?

    If you have an active Verizon Wireless account with a shared monthly data plan (e.g., el nuevo plan Verizon, El plan Verizon o El plan MORE Everything®), you're able to receive a data gift. If you're ineligible, we'll inform the person trying to send you a data gift that your mobile number isn't eligible. Learn more about what steps to take in our Solución de problemas section below.

    If you receive a data gift but cancel your Verizon Wireless account or switch to a non-qualifying plan or ineligible account type, you'll forfeit your data gift(s).

    Note: Data gifts aren't transferable and won't be prorated.

  4. ¿Cómo envío data como un regalo?

    You can send a data gift from the Verizon Messages (Message+) app or through the Datos de regalo página.

    Verizon Messages (Message+) App

    1. Abre una conversación con la persona a la que deseas enviarle un regalo de data.
    2. Next to the Type a message field, tap the Plus Sign.
    3. Toca Gift.
    4. Tap the Verizon Mobile Data icon.
    5. Select the dollar amount for your data gift and write a message, if you'd like.
    6. Tap Purchase to buy your data gift.
    7. Ingresa tu código postal de facturación.

    You've successfully sent a data gift to someone with Verizon Messages (Message+).

    Por Internet

    1. Ve a la página Regalo de data en tu computadora o navegador móvil.
    2. Sign in to My Verizon with your User ID or mobile number and password.
    3. Ingresa el número telefónico de la persona a la que le envías el regalo.
    4. The green check mark indicates if the person receiving the gift is eligible.
    5. Ingresa tu nombre y escribe un mensaje personal.
    6. Check the box agreeing to add the charges to your account.
    7. Click Send.

    Enviaste correctamente un regalo de data a alguien por internet

  5. ¿Cómo canjeo un regalo de data?

    Redeeming your data gift is easy. For the best experience, we recommend using the Verizon Messages (Message+) app. However, you can redeem a data gift from other messaging apps and with My Verizon or the My Verizon app.

    • Verizon Messages (Message+) app: In the message conversation, tap the Redeem link above the data gift.

    • Other text messaging apps: You'll get a text message from Verizon with details about your data gift along with a four-digit pin code. Reply to that message with your pin code to redeem your data gift.

    • My Verizon and the My Verizon app: In the Notifications menu or Data Wallet, click or tap Redeem Now next to the data gift you want to redeem.
  6. ¿Qué debo hacer si pierdo el mensaje de texto con el regalo de data?

    You can redeem your data gift from the Notifications menu or Data Wallet in My Verizon or the My Verizon app.

    For instructions about redeeming a data gift in My Verizon and the My Verizon app, see ¿Cómo canjeo un regalo de data?

  7. ¿Los regalos de data se vencen?

    Unredeemed data gifts don't expire. Once they've been redeemed, data gifts expire at the end of your next bill cycle. For example, if you redeem a data gift in the middle of your bill cycle, it's good for the rest of your current bill cycle through the end of your next bill cycle.

  8. How does the gifted data work after I've redeemed it?

    Once you redeem a data gift, it'll be added to your account for all of your lines to share. Any data gifts will be used before your regular monthly allowance. You'll have until the end of your next scheduled bill cycle to use your data gift before it expires.

    Data gifts are only applicable for future data usage and can't be applied to any existing data charges or overages on your account when you redeem them.

  9. Can I use a data gift to pay an overage charge on my account?

    If you receive a data gift while you already have an overage on your account, it can't be used to pay for the charge. However, data gifts are a great way to prevent future overages for your family, friends and even yourself.

    Data gifts have no cash value, aren't returnable or refundable, and may not be exchanged or redeemed for cash. You can use your data gift during the billing cycle of your choice. That opportunity doesn't expire, but it's subject to the limitations and restrictions set forth in the términos y condiciones.

  10. ¿Cuantos regalos de data puedo enviar en cada ciclo de facturación?

    You can spend up to $100 on data gifts for each line on your account in a given bill cycle. Data gifts are charged to your Verizon Wireless bill, and normal Carrier Billing rules apply. Visita la Preguntas frecuentes sobre la facturación del proveedor para más detalles.

Solución de problemas

  1. I tried sending a data gift, but your website says I'm not eligible. What can I do?

    Consulta los Términos y condiciones de Regalo de data for complete eligibility requirements. If you're currently ineligible but still want to send data gifts, you can cambiar tu plan in My Verizon to an eligible plan, such as the new Verizon Plan, The Verizon Plan or The MORE Everything Plan.

  2. Someone was unable to send a data gift to my phone number. Is it possible I'm ineligible to receive one?

    Most Verizon Wireless customers should be able to receive a data gift, but there are some reasons you may not be eligible. If you aren't eligible, we'll inform the person trying to send you a data gift that your mobile number isn't eligible. If you still want to receive data gifts, you can cambiar tu plan in My Verizon to an eligible plan, such as the new Verizon Plan, The Verizon Plan or The MORE Everything Plan.

    You won't be able to receive a data gift if:

    • Your account or line isn't active
    • You're on a prepaid, Talk & Text, Data-Only, single-line or business plan
    • Tu cuenta tiene la función de bloqueo de data activada
    • You're using the Usage Controls feature
    • Tu cuenta está marcada por actividad fraudulenta
    • Your account has reached the maximum of 11 data gifts
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