Preguntas frecuentes sobre Trae tu propio dispositivo con una eSIM

If you have a smartphone with a built-in eSIM, you can now conveniently sign up for Verizon service directly from the My Verizon app without needing to call customer service or visit a Verizon store to get a physical SIM card. Additionally, if you port your number from a competitive carrier, you're eligible to receive a $250 prepaid MasterCard®.


  1. Who can bring their device to Verizon using eSIM?

    You can enroll with an eSIM if you meet the following qualifications:

    • You have an Apple® iPhone® 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XS, iPhone XS Max or iPhone XR running iOS 12.1.2 or later;
    • You're in an area that has Verizon Wireless coverage and;
    • Your iPhone is currently unlocked
      • We'll check to make sure you phone is unlocked and eligible to sign up when going through the activation process in the My Verizon app
      • If you bought your iPhone from your current carrier or other retailers, you'll need to contact them to unlock your phone
      • If you bought your iPhone directly from Apple, you may need to contact your carrier to have your phone unlocked
  2. How do I sign up for Verizon service using the eSIM in the device I'm bringing?

    To enroll, download the My Verizon app and follow the instructions on the screens. Use the information below for help, or visit our How to Use Guide for additional information:

    1. Baja el My Verizon app from the App Store.
    2. Tap the My Verizon icon to open it.
    3. Once the My Verizon app opens, tap Join Now.
    4. Locate your Digital SIM IMEI:
      • Oprime Settings
      • Oprime General
      • Tap About
      • Scroll to your Digital SIM IMEI, then tap and hold to Copy
    5. Enter your Digital SIM IMEI
      • Return to the My Verizon app
      • Tap the field for Digital SIM IMEI Number
      • Tap and hold to Paste your SIM IMEI
      • Tap Check eligibility
    6. On the next screen tap Let's Go
    7. You'll proceed through a series of screens with steps to activate Verizon service:
      • Choose your location
      • Review and pick a plan
      • Selecciona un número telefónico
      • Enter your account, billing, and payment information
      • Complete a verificación de crédito
      • Create a PIN
      • Agree to the Customer Agreement
      • Review the information you entered
      After you finish navigating through the screens, you'll need to activate your eSIM:

    8. Check your email on another device (computer, tablet, etc.) for a confirmation message from Verizon that contains a QR code.
    9. Use your iPhone to scan the QR code:
      • Oprime Settings
      • Oprime Cellular
      • Tap Add Cellular Plan
      • Scan the QR code from your email
      • You'll be taken to a new set of screens to set up your account
  3. What phone number do I get when I bring my device to Verizon using eSIM?

    When switching to Verizon, you can either port your existing number over from your current carrier, or you can elect to have a new number assigned to you. You'll be able to pick which option is best for you while completing the set up screens.

    Note: To qualify for the $250 bring your own device promo, you must port your number to Verizon from your existing carrier.

  4. What plan should I pick when bringing my own device using eSIM?

    Verizon offers several Unlimited plans to choose from. You can mix and match plans depending on what the needs are for each smartphone on your account. For help deciding what's right for you, take a look at our plan comparison.

  5. How long does it take for me to connect to the Verizon network for the first time after signing up using eSIM?

    It can take up to up to 15 minutes for your phone to connect to the Verizon network for the first time. Please don't attempt to activate service again while waiting to connect to service.

    If after 15 minutes your service is not activated, try contacting us para recibir ayuda.

  6. How will I know that I'm connected to the Verizon network after I sign up using eSIM?

    Opening the Control Center will show that your connected to the Verizon network, along with your signal strength. To access the Control Center:

    • From an iPhone XS Max, iPhone XS or iPhone XR: Swipe down from the top right corner of your display
  7. How can I manage my account after I bring my own device using eSIM?

    After you sign up for service you can manage your account through the My Verizon app or from My Verizon online. My Verizon allows you to do things like view and pay your bill, change your plan and upgrade your device.

    For more information on the My Verizon app, visit our Preguntas frecuentes de Mi Verizon.

  8. Where can I find information about my bill after I bring my device to Verizon using eSIM?

    To learn about your bill, including how access and pay it, visit our Preguntas frecuentes sobre el estado de cuenta de facturación.

  9. If I have trouble activating my device with eSIM to Verizon using the My Verizon app, how can I get help?

    If you run into trouble using the app, you can activate your device on the Verizon network using its eSIM by visiting a Verizon location o por contacting us.

  10. Can I still bring my own device to Verizon if it doesn't have an eSIM?

    Yes, if your device doesn't have an eSIM, you can still activate it on the Verizon network using a physical SIM card. You can enroll by going online, visiting a Verizon location o contacting us.

  11. Where can I find out more about the benefits of eSIM technology?

    For more information on eSIM, you can visit Apple's support page.

Bring Your Own Device Promotion

  1. What are the rules to receive the $250 prepaid MasterCard, and who is qualified for it?

    To qualify for the $250 prepaid MasterCard promotion, you must:

    • Bring your own phone using My Verizon online or the My Verizon app (device payment and 2-year contracts are not eligible)
    • Port your phone number from another carrier
    • Remain active for 45 consecutive days
    • Sign up with any postpaid plan

    You must remain enrolled with Verizon for 6 months to avoid a possible chargeback.

  2. What do I need to submit to get the $250 prepaid MasterCard, and how long does it take to receive it?

    To get your Prepaid Mastercard:

    1. Visita la página and enter promo code BYOD250 and the date you signed up with Verizon.
    2. Ingresa tus datos.
    3. Submit offer redemption within 30 days of activation.
  3. Can the $250 prepaid MasterCard promo be combined with other Verizon offers?

    No, the promo cannot be combined with other offers.

  4. I'm bringing over multiple devices to Verizon, do I get a $250 prepaid MasterCard for each device?

    Yes, as long as each device meets the promo eligibility.

  5. Can I get a device from Verizon and still receive the $250 prepaid MasterCard promo?

    No, you must bring your own device to get the $250 prepaid MasterCard promo.

  6. Can I get the $250 prepaid MasterCard promo in a store or by calling?

    No, the $250 offer is only available to customers who bring their device using My Verizon online or the My Verizon app.

    Customers who bring their device by visiting a Verizon store or calling customer service are eligible for a $150 prepaid MasterCard.

  7. Apple and iPhone are trademarks of Apple Inc., registered in the US and other countries.