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Blocks FAQs

This page explains how to block and unblock calls, messages, emails and domains, and how to turn account services on or off.

Información General
  1. ¿Qué tipos de servicios puedo bloquear en Mi Verizon?

    Desde el Bloqueos page, you can prevent devices on your account from being able to purchase and/or use certain types of calling, messaging and purchasing services. There are 3 types of blocks:

    • Block calls & messages: Prevent a device from getting unwanted calls and texts from a specific number.

    • Block emails & domains: Stop email addresses, domains and text names sent by the web.

    • Block services: Turn on or off options to prevent in-app purchases, set preferences for blocking incoming and outgoing picture and video messages, and control Video Calling use on your device.

    Note: Only the Nota: solo el titular de la cuenta o el administrador de la cuenta Conoce más acerca de los roles de las cuentas.

    For more information on setting service blocks, watch our How to Add Blocks video.

    Prepaid accounts: If you have a prepaid account, the Blocks page won't be available. Refer to the Preguntas frecuentes sobre Mi Verizon para el servicio prepagado for an alternative way to block calls and messages.



  2. ¿Por qué debería bloquear un servicio?

    Some services let you make purchases that will be charged to your account. Otros usan la asignación de data incluida con tu plan. If you want to prevent someone on your account from using these services, you can choose to block them to help avoid unexpected purchases or overage charges on your bill.

    Worried about data overages? Consider switching your plan to el nuevo Verizon Plan ilimitado.



  3. How do I block a number from calling or texting me?

    Block calls and messages from up to 5 phone numbers for 90 days. However, you can permanently block up to 20 contacts, including restricted, unavailable and private numbers, for a low monthly fee with Verizon FamilyBase®. Aprende a bloquear contactos con Verizon FamilyBase, o suscríbete a FamilyBase si aún no lo has hecho.

    Escritorio

    1. Entra al Bloqueos en Mi Verizon.
    2. Select the line you'd like to apply the block to.
    3. Scroll down to Block calls & messages.
    4. Click Block calls & messages.
    5. Enter the phone number you want to block and an optional memo if desired.
    6. Haz clic en Guardar.

    You've successfully blocked a phone number from calling or texting your device.

    el nuevo app My Verizon

    1. Open the new My Verizon app on your device.
    2. Tap the Navigation Menu in the top-left corner of your screen.
    3. Oprime Devices.
    4. Scroll down to the device you'd like to select and tap Manage.
    5. Tap the Controls tab.
    6. Tap Call and Message Blocking.
    7. Enter your password for My Verizon.
    8. Tap Add number.

      Note: First time users will not need to Tap Add number. They will be able to immediately enter a telephone number.

    9. Enter a number to block.
    10. Tap Block number.

    You've successfully blocked a phone number from calling or texting your device.

    La aplicación Mi Verizon

    1. Abre la app My Verizon en tu dispositivo.
    2. Tap the menu in the top-left corner of your screen.
    3. Tap My Profile & Settings.
    4. Tap Manage Family Safeguards & Controls.
    5. Tap Call & Message Blocking listed under the "Existing" tab. If you don't see it, tap Available first and then tap Service Blocks.
    6. Enter the number(s) you want to block.
    7. Oprime Save Changes.

    You've successfully blocked a phone number from calling or texting your device.

    Nota: Los propietarios de cuentas y Administradores de la cuenta can choose to block a phone number on all lines of their account.

    For additional information about blocking numbers, visit our Bloqueo de números página.



  4. How do I block services in My Verizon?

    You can block messaging and services online in My Verizon if you're on a standard monthly plan like el nuevo plan Verizon.

    Note: If you have a prepaid account, the Blocks page isn't available Refer to the Preguntas frecuentes sobre Mi Verizon para el servicio prepagado for an alternative way to block calls and messages.

    To block messaging or purchases:

    Computadora:

    1. Ve a la Bloqueos page in My Verizon on your computer.
    2. Select the line you want to set the service block(s) for.
    3. Scroll down to Block services.
    4. Click Block services.
    5. Next to the desired service(s), click On to enable purchase blocking.

    You've successfully blocked a service.

    el nuevo app My Verizon

    1. Open the new My Verizon app on your device.
    2. Tap the Navigation Menu in the top-left corner of your screen.
    3. Oprime Devices.
    4. Scroll down to the device you’d like to select and tap Manage.
    5. Tap the Controls tab.
    6. Tap Adjust service blocks.
    7. Enter your password for My Verizon.
    8. Next to the selected service(s), tap the gray switch to enable purchase blocking.

    Note: When a service block is turned on, the switch appears blue.

    You've successfully blocked a service.

    La aplicación Mi Verizon

    1. Abre la app My Verizon en tu dispositivo.
    2. Tap the Navigation Menu in the top-left corner of your screen.
    3. Tap My Profile & Settings.
    4. Tap Manage Family Safeguards & Controls.
    5. If you see Service Blocks listed under the "Existing" tab, tap Service Blocks. If you don't see Service Blocks, tap Available first.
    6. Select the service(s) you want to block. The radio button will be filled in for services that are blocked.
    7. Tap Review.
    8. Review the changes and tap Submit.

    You've successfully set up service blocks.

    Note: Only the Nota: solo el titular de la cuenta o el administrador de la cuenta Conoce más acerca de los roles de las cuentas.

    También puedes mirar nuestro How to Set Service Blocks video para obtener instrucciones.



  5. How do I block internet spam, emails, websites or text names?

    Block up to 15 email addresses, websites or text names (e.g., nickname@vtext.com) for free through the Bloqueos page. You can also block all text messages sent from the web or by email.

    Note: This option isn't currently available with the new My Verizon app. For more information about the app, visit las preguntas frecuentes sobre el nuevo app My Verizon.

    Note: Only the Nota: solo el titular de la cuenta o el administrador de la cuenta Conoce más acerca de los roles de las cuentas.

    To block emails and domains:

    Escritorio

    1. Ve a la Bloqueos page in My Verizon on your computer.
    2. Select the line you want to set the service block(s) for.
    3. Scroll down to Block emails & domains.
    4. Click Block emails & domains.
    5. Enter an email address or domain to block.
    6. Haz clic en Guardar.

    You've successfully blocked a service.

    La aplicación Mi Verizon

    1. Abre la app My Verizon en tu dispositivo.
    2. Tap the menu in the top-left corner of your screen.
    3. Tap My Profile & Settings.
    4. Tap Manage Family Safeguards & Controls.
    5. If you see Service Blocks listed under the "Existing" tab, tap Service Blocks. If you don't see Service Blocks tap Available first.
    6. Select the service(s) you want to block. The radio button will be filled in for services that are blocked.
    7. Tap Review.
    8. Review the changes and tap Submit.

    You've successfully set up service blocks.



  6. How do I remove a calling or texting block?

    Computadora:

    1. Entra al Bloqueos en Mi Verizon.
    2. Select the line you'd like to apply the block to.
    3. Scroll down to Block calls & messages.
    4. Click Block calls & messages.
    5. Click Delete next to the phone number you want to remove the block from.
    6. Haz clic en Guardar.

    You've successfully removed a calling or texting block.

    el nuevo app My Verizon

    1. Open the new My Verizon app on your device.
    2. Tap the Navigation Menu in the top-left corner of your screen.
    3. Oprime Devices.
    4. Scroll down to the device you'd like to select and tap Manage.
    5. Tap the Controls tab.
    6. Tap Call and message blocking.
    7. Enter your password for My Verizon.
    8. Tap Add number.
    9. Enter a number to block.
    10. Tap Block number.

    You've successfully blocked a phone number from calling or texting your device.

    La aplicación Mi Verizon

    1. Abre la app My Verizon en tu dispositivo.
    2. Tap the menu in the top-left corner of your screen.
    3. Tap My Profile & Settings.
    4. Tap Manage Family Safeguards & Controls.
    5. Tap Call & Message Blocking.
    6. Remove the number(s) you want to unblock.
    7. Oprime Save Changes.

    You've successfully removed a calling or texting block.

    Nota: Los propietarios de cuentas y Administradores de la cuenta can choose to block and unblock a phone number on all lines of their account.

    For additional information about blocking numbers, visit our Bloqueo de números página.



  7. How do I unblock a service?

    Para desbloquear un servicio:

    Note: This option isn't currently available with the new My Verizon app. For more information about the app, visit the new My Verizon app FAQs.

    Note: Only the Nota: solo el titular de la cuenta o el administrador de la cuenta Conoce más acerca de los roles de las cuentas.

    Computadora:

    1. Ve a la Bloqueos page in My Verizon on your smartphone, tablet or computer.
    2. Si tienes varias líneas en tu cuenta, selecciona la línea en la que desbloquearás servicios.

      Note: The selected device will appear at the top of the page with a red line underneath it.

    3. Selecciona los servicios que deseas desbloquear desmarcando la casilla.
    4. Haz clic en Continuar.

    You've successfully unblocked a service.

    La aplicación Mi Verizon

    To unblock a service in the My Verizon app:

    1. Abre la app My Verizon en tu dispositivo.
    2. Tap the menu in the top-left corner of your screen.
    3. Tap My Profile & Settings.
    4. Tap Manage Family Safeguards & Controls.
    5. Tap Available.
    6. Services that are blocked will have the radio button filled in. Tap the service(s) you want to unblock.
    7. Tap Review.
    8. Review the changes and tap Submit.

    You've successfully unblocked a service.



  8. Cuando bloqueo un servicio en Mi Verizon, ¿en qué momento tendrá efecto?

    Your service block goes into effect immediately.



  9. How do I block inappropriate websites?

    You can set up pre-defined content filters for free with the Mobicip Safe Browser. Visit our Preguntas frecuentes sobre filtro de contenido para obtener más información.



  10. I already subscribe to Usage Controls or FamilyBase, so how can I use those services to block services?

    Usage Controls subscribers: Visit the Preguntas frecuentes sobre los controles de uso.

    FamilyBase subscribers: Go to the Preguntas frecuentes sobre FamilyBase de Verizon.



  11. ¿Qué debo hacer si recibo un mensaje de texto spam?

    Spam is an unsolicited commercial advertisement or any message that links to a virus or malicious software. Don't respond to the phone number or open any links in the message. Doing so may compromise your personal information and/or your mobile device.

    Si todavía tienes el mensaje en tu dispositivo, sigue los pasos que aparecen a continuación para informar sobre el mensaje no deseado:

    1. Be careful not to open any links and forward the suspected spam text message to short code 7726.
    2. Una vez recibido, te enviaremos un mensaje de texto para pedirte la dirección "De".
    3. Respóndenos con la dirección "De" de mensaje de texto no deseado que aparece en el cuerpo de tu mensaje de texto.
    4. Recibirás un mensaje de texto gratuito con la notificación Gracias para confirmar la recepción.
    5. Comenzará la investigación.

    If you are using Verizon Messages (Message+), follow the steps below to report spam:

    1. Mantén oprimido el mensaje. Ten cuidado de no hacer clic en ningún enlace.
    2. When the option menu appears, select Report Spam.
    3. The message will then be deleted from your device and you'll be notified that the message was reported as spam.
    4. Comenzará la investigación.

    Has informado con éxito sobre un mensaje de texto no deseado.

    Notas:

    • You won't receive any further updates once you've received the final "Thank You" text message.
    • Los mensajes enviados y recibidos desde el número 7726 son gratuitos.


  12. What other blocking resources are available?

    Other solutions that may provide some assistance include:



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