Preguntas frecuentes sobre accesibilidad

Información general

  1. ¿Dónde puedo obtener más información sobre los productos y servicios de Verizon Wireless para personas con discapacidades?

    Consulta nuestra  Wireless Accessibility Products & Services Overview page for more information.

  2. ¿Hay algún número de Servicio al Cliente específico para las personas con discapacidades?

    Yes, the Verizon Wireless National Accessibility Customer Service is a dedicated team with trained staff to support our customers who may need additional assistance due to a physical or cognitive impairment. They can be reached at (888) 262-1999, Mon - Fri, 8:30 AM - 5:30 PM ET.

  3. ¿Verizon ofrece facturas y/o folletos en otro formato?

    Yes. To assist Verizon customers with visual impairments, upon request, Verizon will provide bills, or products and services brochures in alternate media formats. Verizon has several formats available:

    • Braille
    • Formato de letra grande
    • Audio CD
    • CD-Rom

    If you are interested in receiving bills and/or brochures in one of these formats, please contact the National Accessibility Customer Service at (888) 262-1999, Mon - Fri, 8:30 AM - 5:30 PM ET.

  4. What is real-time text (RTT)?

    Real-time text (RTT) is a smartphone texting feature that can make it easier to have a live conversation, especially if you have a hearing or speech impairment.

    When you use RTT, each character is transmitted immediately as you type it. You don't have to write an entire message before you can send it, like when you're texting. RTT eliminates the delay between sending and receiving messages, making it feel like a more natural form of communication than TTY or texting.

    Also, you can use RTT right on your compatible smartphone, without any additional devices.

    For more information, refer to our RTT resource page.

  5. Is my Verizon phone compatible with real-time text (RTT), and how do I use RTT?

    Real-time text (RTT) is currently available on the following Verizon phones:

    Note: This list will continue to grow as more compatible phones are released.

    Steps for using RTT vary by device. Select a phone from the list above to see device-specific instructions on how to use RTT.

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  6. ¿Puedo usar mi teléfono móvil con un dispositivo TTY?

    Tu teléfono móvil debe ser compatible con TTY para usarlo en nuestra red con un dispositivo TTY. Para saber si un teléfono es compatible con TTY:

    1. Visita nuestro Compra teléfonos y dispositivos página.
    2. Selecciona un teléfono que te interese.
    3. Haz clic en la pestaña ESPECIFICACIONES.
    4. Desplázate hacia abajo para ver las funciones y conocer si es compatible con TTY.
  7. ¿Tienen teléfonos móviles que sean compatibles con un equipo de asistencia auditiva?

    Yes, we offer several hearing-aid-compatible devices. Learn more about compatible phones, new technologies and HAC ratings by visiting the Compatibilidad con dispositivos auditivos página.

  8. ¿Verizon Wireless ofrece el 411 gratis para las personas con discapacidades?

    Yes, Verizon Wireless does offer Free 411 to customers who qualify for the service. To learn more, please visit our Free 411 resource página.

    For additional information, call:

    Verizon Wireless National Accessibility
    Customer Service Center
    8:30 AM to 5:30 PM ET, Mon - Fri
    (888) 262-1999 or *611 from your mobile phone

  9. ¿Verizon Wireless tiene dispositivos con funciones específicas para diversas discapacidades?

    Yes. There are a variety of existing features found on phones today that may assist the customer with his or her communications. To find a list of the types of features to look for on the phones, please go to the Accessibility device features and apps page and select the information that applies to you.