Motorola moto 5G FAQs

Access the Verizon 5G Ultra Wideband network on your Motorola moto z3 when you connect the 5G moto mod. Be the first to get your hands on Verizon's 5G Ultra Wideband network in parts of Chicago, IL and Minneapolis, MN and coming soon to 20 more cities.

Order your 5G moto mod today

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  1. What is the Motorola 5G moto mod?

    Available exclusively from Verizon, the moto mod 5G is an accessory that allows your Motorola moto z3 to connect to the 5G Ultra Wideband network. Simply snap the 5G moto mod onto the back of your moto z3 to connect to the 5G Ultra Wideband network when you're in the coverage area. The Verizon 5G Ultra Wideband network is available in specific areas of Chicago, IL and Minneapolis, MN and coming soon to 20 more cities. The 5G moto mod is only compatible with the moto z3 phones sold at Verizon. Compatibility with previous generation moto z phones to be announced in 2019.

  2. How much does the 5G moto mod cost?

    Puedes order the 5G moto mod while supplies last for $199.99. To use the 5G moto mod you must have a Motorola moto z3 smartphone or order one when you purchase the 5G moto mod. The 5G moto mod is only compatible with the moto z3 phones sold at Verizon. Compatibility with previous generation moto z phones to be announced in 2019.

  3. Am I eligible to purchase a 5G moto mod?

    To use the 5G moto mod you must have a Motorola moto z3 smartphone or order one when you order the 5G moto mod. In order to connect to the 5G Ultra Wideband network, you must be in a 5G Ultra Wideband coverage area and have a compatible 5G plan. The Verizon 5G Ultra Wideband network is available in specific areas in Chicago, IL and Minneapolis, MN and coming soon to 20 more cities. If you're out of the 5G coverage area and have a moto z3 with 5G moto mod attached, your device will connect to the 4G LTE network.

    • In order to connect to the 5G network from your Motorola moto z3 with 5G moto mod attached, you'll need to be on one of our Unlimited smartphone plans, and add the 5G Ultra Wideband service to your line for $10/month. If you're not on an Unlimited smartphone plan when ordering the 5G moto mod, you'll need to switch to one to begin using the 5G moto mod on your moto z3.

    The 5G moto mod is only compatible with the moto z3 phones sold at Verizon. Compatibility with previous generation moto z phones to be announced in 2019.

  4. How can I purchase the 5G moto mod?

  5. What plans are compatible with the 5G moto mod?

    In order to connect to the 5G network from your Motorola moto z3 with 5G moto mod attached, you'll need to be on one of our Unlimited smartphone plans. If you're not on an Unlimited smartphone plan when ordering the 5G moto mod, you'll need to switch to one to begin using the 5G moto mod on your moto z3.

    Our 5G Ultra Wideband plan is $10/month for all Unlimited plans. For a limited time, this fee is waived for the Above Unlimited and Beyond Unlimited plans.

    For Above Unlimited and Beyond Unlimited customers, a $10 charge and credit will appear on your bill, but it may take up to two or three bill cycles for this credit to appear on your bill.

  6. Where will I have 5G mobile coverage for the 5G moto mod?

    Chicago: 5G Ultra Wideband service will be concentrated in The Loop, specifically areas of the West Loop and the South Loop, around landmarks such as Union Station, Willis Tower, The Art Institute of Chicago, Millennium Park and The Chicago Theatre. You will also have 5G Ultra Wideband coverage around our Verizon store on The Magnificent Mile, and throughout The Gold Coast, Old Town and River North.

    • The Loop
    • The Gold Coast
    • River North
    • Old Town
    • Magnificent Mile - Verizon Store

    Minneapolis: 5G Ultra Wideband service will be concentrated in the Downtown area, including Downtown West and Downtown East, around landmarks such as the Minneapolis Convention Center, the Minneapolis Central Library, the Mill City Museum, Target Center and First Avenue venues, The Commons as well as inside and around U.S. Bank Stadium. You will also have 5G Ultra Wideband coverage in areas of Elliot Park, and in our Verizon store at Mall of America.

    • Downtown West
    • Downtown East
    • Elliot Park
    • The Verizon Store at Mall of America

    Coming Soon to these cities:

    • Atlanta, GA
    • Boston, MA
    • Charlotte, NC
    • Cincinnati, OH
    • Cleveland, OH
    • Columbus, OH
    • Dallas, TX
    • Denver, CO
    • Des Moines, IA
    • Detroit, MI
    • Houston, TX
    • Indianapolis, IN
    • Kansas City, MO
    • Little Rock, AK
    • Memphis, TN
    • Phoenix, AZ
    • Providence, RI
    • Salt Lake City, UT
    • San Diego, CA
    • Washington DC
  7. I have a 5G compatible device, but why am I seeing 5G coverage outside of the coverage areas?

    We want our customers to have the best experience possible on 5G. As we build out our 5G Ultra Wideband network, we're turning on new 5G small cells, testing the network, etc. and our customers may therefore be able to find a 5G signal in areas outside our published coverage locations.

  8. What are the benefits of the Verizon 5G moto mod?

    Add 5G to your moto z3

    Be the first to get your hands on Verizon's 5G network. Connect your moto z3 to the 5G Ultra Wideband network.

    Ultra-Fast speeds

    Access next-level mobile network speeds like you've never seen before. Have more fun and get more done on a network that keeps up with you.

    Ultra-low lag

    Watch websites load with ultra-low lag times. Play cloud-based games without the wait. With dramatically lower latency, you can even enjoy a smooth, responsive experience with interactive content such as augmented and virtual reality.

    Share the bandwidth. Share the speed.

    Use the moto z3 and 5G moto mod as a blazing fast Wi-Fi hotspot for friends or co-workers, or tether directly to your laptop and supercharge your productivity.

  9. Which devices are compatible with the 5G moto mod?

    The 5G moto mod is only compatible with the moto z3 phones sold at Verizon. Compatibility with previous generation moto z phones to be announced in 2019.

  10. Is there a data limit when I use the 5G moto mod with the Motorola moto z3 on the Verizon 5G Ultra Wideband network?

    No. Your 5G data usage with the moto mod is unlimited with no data de-prioritization.

  11. What will happen to my data when I use my 5G moto mod attached to the Motorola moto z3 outside of the Verizon 5G Ultra Wideband coverage area?

    When you use your 5G moto mod outside of the Verizon 5G Ultra Wideband coverage area, the moto z3 will automatically switch from the Verizon 5G Ultra Wideband network to the Verizon 4G LTE network.

  12. I live outside the Verizon 5G Ultra Wideband coverage areas in Chicago, IL and Minneapolis, MN. Can I still order the Verizon 5G moto mod when it's available?

    Yes, to order the 5G moto mod you must have a Motorola moto z3 smartphone or order one when you purchase the 5G moto mod. In order to connect to the 5G Ultra Wideband network, you must be in a 5G Ultra Wideband coverage area and be on one of our Unlimited smartphone plans.

  13. Is there a limit to the number of 5G moto mods that I can purchase?

    There's no limit to the total number of 5G moto mods you can have on your account. However you can only purchase one 5G moto mod per each eligible line on your account.

    To be eligible, your line must have:

    • An active Motorola moto z3 smartphone*
    • One or more of the following Verizon unlimited smartphone plans to be eligible:
      • Go, Beyond and Above Unlimited
      • El nuevo Plan Unllimited de Verizon
      • The Verizon Plan Unlimited

    For example if you have three lines and each has a Motorola moto z3 but only two lines have a compatible plan, you can purchase a maximum of two 5G moto mods.

    The 5G moto mod is only compatible with the Motorola moto z3 smartphone sold at Verizon and can be used interchangeably on multiple devices if there is more than one moto z3 on the account. Compatibility with previous generation moto z phones to be announced in 2019.

    The Verizon 5G Ultra Wideband network is scheduled to go live in specific areas in Chicago, IL and Minneapolis, MN and coming soon to 20 more cities.

    * If you do not have a moto z3, you will have the option to purchase it when you purchase the 5G moto mod.

  14. How do I install the software update on my moto z3 so it can connect to the 5G Ultra Wideband network with the 5G moto mod?

    Prior to attaching 5G moto mod to your moto z3 device, you need to ensure the device is on the latest software SU4 (PDX29.84-30). If you are on an older software such as SU0 (ODX28.66-18-1), SU1 (ODX28.66-18-4), SU2 (ODX28.66-18-6), or SU3 (ODX28.66-18-6-2), you will need to update to SU4.

    Once the 5G moto mod is attached to your device, you’ll receive a notification on your moto z3 when your software update is available. You'll need to be in a 4G LTE or 5G Ultra Wideband coverage area to receive the software update. 

    The mod update will take place automatically in 5 to 10 minutes. The screen will notify you when the update is complete.

  15. How can I upgrade to the 5G Motorola z3 for $10/month?

    For a limited time, the 5G Motorola moto z3 is only $10/month when you purchase it with device payments and add it to an existing line on your account. Your bill will show a $10 credit, each month, off of the monthly price of the device. Conoce más sobre pagos de dispositivo.

    Upgrade to the a Motorola moto z3

    Requiere compra con plan de pago de dispositivo de $480. Less $240 promo credit applied to account over 24 mos; promo credit ends if eligibility requirements are no longer met ; 0% APR.

  16. I have the 5G Home internet service, can I order the 5G moto mod?

    Sí, puedes, order your 5G moto mod hoy.

    To use the 5G moto mod you must have a Motorola moto z3 smartphone or order one when you purchase the 5G moto mod. The Verizon 5G Ultra Wideband network is currently only available in specific areas of Chicago, IL and Minneapolis, MN and is coming soon to 20 more cities.

    Am I eligible to order the 5G moto mod?

  17. Can I use the 5G mod with the Motorola moto z3 in the cities where Verizon 5G Home service is available -- Los Angeles CA; Sacramento, CA; Indianapolis, IN; or Houston, TX; -- and have 5G speeds?

    No. Due to technical differences in network technologies, the 5G moto mod will not connect to the 5G Mobile network in those cities at launch. The 5G moto mod will work on our 5G Ultra Wideband network which is currently only available in specific areas of Chicago, IL and Minneapolis, MN and coming soon to 20 more cities.

  18. © 2019 MOTOROLA and the Stylized M Logo are trademarks of Motorola Trademark Holdings, LLC. El resto de las marcas comerciales son propiedad de sus respectivos propietarios.

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