Preguntas frecuentes sobre dispositivos conectados 5G Home de Verizon

Verizon 5G Home está actualmente disponible en áreas limitadas de Sacramento, CA; Los Angeles, CA; Houston, TX e Indianapolis, IN. Visita Verizon 5G Home para ingresar tu dirección y ver si el servicio 5G Home está disponible en tu residencia. Si aún no ofrecemos 5G Home en tu zona, puedes ingresar tu dirección de correo electrónico y tu número telefónico y te avisaremos cuando esté disponible.

These FAQs answer common questions about managing the devices connected to your Verizon 5G Home Router.

To learn more about the 5G Home Router and how to manage your 5G Home network, see our Preguntas frecuentes sobre el enrutador 5G Home de Verizon y el How to Manage your 5G Home Router How to Use Guide.

For general information about 5G Home, visit Preguntas frecuentes sobre Verizon 5G Home.

For more information about the 5G Home Installation process, see our Preguntas frecuentes sobre la instalación de 5G Home de Verizon.

Información general

  1. Can I test the Wi-Fi signal strength of the devices that are connected to the Wi-Fi router?

    Yes. In the My Verizon website and app, you can test the Wi-Fi signal strength of the devices connected directly to your 5G Home Router.

    Find step-by-step instructions on how to test the Wi-Fi signal strength of your 5G Home Router.

  2. Why are some of the devices connected to the Wi-Fi router not shown on the Smart Devices tab or Wi-Fi signal strength test in My Verizon?

    Only devices that are connected via Wi-Fi directly to the 5G Home Router will display on the Smart Devices tab and Wi-Fi signal strength test results. Devices that are connected to 5G Home through a Wi-Fi extender or Ethernet cable will not display on the Smart Devices tab or the Wi-Fi signal strength test results page in the My Verizon website or app.

    Wi-Fi extenders installed with the 5G Home Router will not show on the Wi-Fi signal strength test.

  3. How can I improve the Wi-Fi signal strength of the devices that show a fair or weak signal from the Wi-Fi router?

    You can move the device closer to the router to improve the signal strength or have a Wi-Fi extender installed by a certified installation technician at no charge. You can also use the Troubleshooting Assistant tool below for your specific router to find ways to improve the signal strength of your devices.

    Troubleshooting Assistant tool:

  4. Why are the download or upload speeds slow?

    Many factors influence internet speed tests: time of day, the speed test server selected, processing speed of test device, Wi-Fi limitations, number of devices attached and configuration of your local area network (LAN) to list a few.

  5. How do I disconnect devices from the Wi-Fi router when I'm away from home?

    You can disconnect any device from the 5G Home Router remotely with the My Verizon website and app.

    Find step-by-step instructions on how to disconnect a device from the 5G Home Router.

  6. How do I block devices from connecting to the 5G Home Router?

    There are two ways you can block a device from connecting to your 5G Home Router:

    • Block a device completely by disconnecting it.

    You can manually disconnect a device from your 5G Home Router. That device won't be able to connect to 5G Home until you reconnect it. Learn how to disconnect a device from the 5G Home Router.

    • Schedule when a device will be blocked.

    You can schedule specific days and times that a device will be blocked from connecting to the 5G Home Router. You can set up a different schedule for each device connected.

    Find step-by-step instructions on how to block your devices from connecting to the 5G Home Router.

  7. How many devices can I connect wirelessly to the 5G Home Router?

    This depends on which 5G Home Router was installed at your residence. The 5G Home Router 1B can connect to 128 devices maximum.

  8. What is WPS (Wi-Fi Protected Service) on my list of Wi-Fi networks and what type of devices connect to the router using WPS?

    WPS is an additional type of connection that's available on the 5G Home Router. It's used to securely connect wireless devices such as printers, home security cameras and some audio devices to your Wi-Fi router.

    Find step-by-step instructions on how to connect a device to the router using WPS.

  9. Will I be able to connect my home security system to the Alarm port on my 5G Home Router?

    At this time, the alarm port on your 5G Home Router is not currently supported, but it will be in the future. Please do not connect any home security system to the alarm port until this feature is supported.

isTealiumFlag=true