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Recently I switched to a new phone and started experiencing an issue with my visual voicemail. When I click the app icon for voicemail messages, it will show them for a second then the message "Voicemail keeps stopping" comes up with the only option shown is "close app". Normally I would uninstall an app and reinstall it but this is not an option with the voicemail app. Never had this problem on my old phone (both LG) Any suggestions? Thanks!!
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Do you have an active 4G or 3G cellular connection at the time this happens?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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LG Exalt Voicemail Notifications -- 2 voicemails -- onscreen wouldn't go away.
Paying it forward... Finally contacted Lemuel today in Tech Support/Tier 2.
He resolved it! (see Solution below NOTE)
*NOTE* Started this fix by dialing Voicemail / Personal Options / Press 4.
Press 1 for "Turn message indicating on/off."
Selected OFF.
Pressed * (star) to exit. Hung up.
Solution --
1 Have family member, friend, ANYONE call your phone.
2 Don't answer.
3 Caller leaves NEW voicemail and hangs up.
4 Onscreen shows one new voicemail.
5 Previous 2 "problem voicemails" notifications finally GONE.
6 Dial voicemail. Listen. Delete. Hang up.
7 ALL voicemail notifications onscreen then GONE.
THANK YOU, AGAIN, LEMUEL!