Google Pixel 2 XL Replacement Phone
frr_185
Newbie

I had an issue with my Google Pixel 2 XL that required it to be replaced.  The customer representatives were very helpful and I have no problem with them what so ever.

My question is:  My Google Pixel 2 XL is still under warranty.  Why am I getting a certified phone and not a new phone as a replacement?

I could understand if it was over a year old, but it is only a couple of months old.

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Re: Google Pixel 2 XL Replacement Phone
Ann154
Community Leader
Community Leader

Are you getting the warranty replacement through Verizon Wireless or Google?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Google Pixel 2 XL Replacement Phone
Ann154
Community Leader
Community Leader

How to Replace a Lost, Stolen or Broken Device | Verizon Wireless

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Google Pixel 2 XL Replacement Phone
frr_185
Newbie

Verizon wireless

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Re: Google Pixel 2 XL Replacement Phone
Ann154
Community Leader
Community Leader

Then they are following the warranty policy correctly. You could have gone through Google and either got your phone fixed or replaced completely with a new device.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Google Pixel 2 XL Replacement Phone
frr_185
Newbie

google was out of stock and told me to go through verizon.  Can you say run around?

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Re: Google Pixel 2 XL Replacement Phone
Ann154
Community Leader
Community Leader

Not surprising considering when the Pixel 2 XL was originally released.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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