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Why Won't A Soft Reset Work On My Frozen Cell Phone Screen?
KRISBIR
Newbie
‎06-07-2017 06:05 AM

I tried this and a screen shows up .with message AP FASTBOOK FLASH NOTE WITH START BUTTON BUT WONT RESPOND

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Re: Why Won't A Soft Reset Work On My Frozen Cell Phone Screen?
vzw_customer_support
Customer Service Rep
‎06-09-2017 06:17 AM

It's important to get your phone to power up correctly, KRISBIR. What happened before this showed on the screen? Did you press certain buttons to get here?

For the phones with non-removable battery such as the RAZR you can use another method to power off/on. What happens when pressing and holding the power and volume down buttons? Are you able to power your phone off? If so, please follow these steps to get to the bootloader menu: http://vz.to/2rTQaU7 . On step 5 you can select the option to reboot instead of factory reset, this will not erase your information. Does this get your phone to reboot for you?

LaurenC_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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