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I was using the fingerprint scan to open my Samsung Galaxy S7 Edge. For some reason tonight, it is not allowing me to use that. I've tried asking for passwords, but none of them work either. I do not want to do a factory reset as I will lose all data/information on the phone. Any suggestions?
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Penguin8,
We want to make sure get you back into your Galaxy S7 Edge. I definitely understand your hesitation with completing a factory reset on your phone. First let's have you log into your Android Device Manager to unlock the phone. Click on the link to get started https://www.google.com/android/devicemanager .
YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Penguin8,
We want to make sure get you back into your Galaxy S7 Edge. I definitely understand your hesitation with completing a factory reset on your phone. First let's have you log into your Android Device Manager to unlock the phone. Click on the link to get started https://www.google.com/android/devicemanager .
YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
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