Why Can't I Do A Factory Reset On My Phone?

[Dogdodger]

I have an adroid maxx 2 and had not troubles for about three months. Then my memory storage became over full. I lost some functitons and

resorted to dumping uneeded data. I  then tried the factory data reset, however the soft key to initiante that was apparanetly not working .

Anyone know what I can do? Thanks

[bearone21]

get into safe by whatever procedure is required & you can scroll with other keys.

[vzw_customer_support · Accepted solution]

We understand the need to reset your phone Dogdodger. We want to be sure this process is seamless for you. What happens when you try to reset the device? Are you using these steps http://vz.to/22JtUIf ?

RashadM_VZW
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