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Why does my Galaxy Note 3 only access the internet when connected to wi-fi?
Armac
Newbie
‎05-02-2016 08:48 AM

For 2 days now my note 3 can only access the internet when connected to wifi. The mobile data is checked as "on". Anybody have any ideas?

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Re: Why does my galaxy note 3 only access the internet when connected to wifi.
Ann154
Community Leader
Community Leader
‎05-02-2016 10:27 AM

The steps should be outlined in the user manual. You can download it from  http://www.samsung.com/us/support/owners/product/SM-N900VZKEVZW

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why does my galaxy note 3 only access the internet when connected to wifi.
Ann154
Community Leader
Community Leader
‎05-02-2016 10:08 AM

Have you checked the network mode setting? Reseating the SIM card?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why does my galaxy note 3 only access the internet when connected to wifi.
Armac
Newbie
‎05-02-2016 10:10 AM

How do I do those things?

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Re: Why does my galaxy note 3 only access the internet when connected to wifi.
Ann154
Community Leader
Community Leader
‎05-02-2016 10:27 AM

The steps should be outlined in the user manual. You can download it from  http://www.samsung.com/us/support/owners/product/SM-N900VZKEVZW

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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