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my Nokia Icon clearly states that it is connected to home Wi-Fi but it is still using up my cellular data.
waymon1984
Newbie
‎11-23-2015 10:16 AM

Hi, I just received a text notification that 75% of my data plan is used up. I thought it was weird since I don't use cellular data that much. I noticed today that when using my Lumia Icon that under my Wi-Fi settings, I'm still connected to a known network Wi-Fi. But for some reason, I'm still using up my cellular data. I was watching Netflix earlier, and there goes a chunk of my data, even though the settings clearly showed it is connected to Wi-Fi. I do not think it is a Wi-Fi issue here, since I'm currently using my laptop to type this up as of right now.

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Re: my Nokia Icon clearly states that it is connected to home Wi-Fi but it is still using up my cellular data.
vzw_customer_support
Customer Service Rep
‎11-23-2015 10:34 AM

waymon1984,

I’d like to see you worry free regarding your phone and its data usage.  When you are on wifi, do you turn off cellular data? http://www.verizonwireless.com/support/knowledge-base-84850/ When cellular data is turned off, are you able to connect successfully to websites? Do you notice this happening with all wifi or just the one at home?

SandyS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: my Nokia Icon clearly states that it is connected to home Wi-Fi but it is still using up my cellular data.
waymon1984
Newbie
‎11-23-2015 10:56 AM

Hi, thanks for your reply. I noticed when I shut down and restarted my phone it is back to normal again. My previous Settings (cellular+SIM) is as follows:

Active Network: Verizon

Data Connection: On

Data roaming options: Don't roam

For limited Wi-Fi connectivity: use cellular data

I've turned off cellular data for now. My question is how come my phone was using cellular data even though it showed it was connected to Wi-Fi (it didn't say connection was limited)? So I just lost a chunk of my data for nothing? I don't remember this happening before.

Thank you.

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Re: my Nokia Icon clearly states that it is connected to home Wi-Fi but it is still using up my cellular data.
vzw_customer_support
Customer Service Rep
‎11-23-2015 11:09 AM

waymon1984,

That is great to see that you are back up & running correctly. These devices are just like mini computers, so they need to be restarted every once in a while. Given that this was what you did to get your wifi up, I recommend powering off every once in a while.

SandyS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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