unable to send sms after lollipop upgrade.

[jdough529]

I am able to receive, but am unable to send sms syst upgrading to lollipop. unlike some other users my mobile network did not change. The phone is only 2 days old.

[jdough529]

Additionally,  I placed the sim card in my old S4, and was able to text.

[billmac1]

No answer for you, but I'm having the same problem. I've worked with both Samsung & Verizon tech support so far. Hard & soft resets have not solved the problem. I can receive but not send texts. Just got this phone on Monday 3/8/2015. Worked fine until the lollipop upgrade yesterday.

[jdough529]

I have also tried resets. Interestingly enough when I tried a factory reset from recovery mode, lollipop stayed. Verizon has opened a trouble ticket because they think it is a back end network issue.  I will keep you posted.

[billmac1]

Thanks. I also have a ticket open with Verizon engineers. Oddly enough, it looks like we both got our phones this week.

Worked fine on Android 4.4, but when 5.0 installed yesterday my texting problem started.

[jdough529]

Still waiting to hear from Verizon,  but I can send MMS, just not sms

[billmac1]

Still no word from Verizon either. Just checked - I can also send an MMS (tested with a photo). I installed Facebook Messenger and that also works.

[dmwhite]

Been having the exact same issue since the lollipoop (yes, that was intentional) hit my new phone last week.  And after a week of back and forth between Verizon and Samsung, there is still no word of a fix for this issue. In fact, the only constant has been each successive tech support person I've talked to having no clue the issue exists.

[billmac1]

Seems like there are 2 possible solutions.

1) If you're under warranty, have Verizon replace the phone. At this time, it's likely the phone will come with KitKat (4.4.4) and everything will work. Ignore requests to upgrade to Lollipop for awhile, at least until it's above 5.0. I recommend this solution, since the next solution is very technical.

2) Downgrade back to KitKat.  This involves a few downloads and some technical savvy. Not the recommended solution, but if you're technical and desperate, here's a link on how to do it.

Android Forums at AndroidCentral.com

Understand the instructions, follow them exactly and good luck. I really want to emphasize that this solution may fail and if it does, you'll be stuck with a non-working phone for awhile.

[GalaxyClass]

Go with this:  billmac1  1) If you're under warranty, have Verizon replace the phone. At this time, it's likely the phone will come with KitKat (4.4.4) and everything will work. Ignore requests to upgrade to Lollipop for awhile, at least until it's above 5.0. I recommend this solution, since the next solution is very technical.   Go with 5.1 as the min. as that also has some bugs that need to be worked out.