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wont stay connected to home wifi
ride2live
Enthusiast - Level 2
‎03-13-2014 03:34 AM

My s3 mini will not stay connected to my home wifi network. All other devices on my network have no issues. Do I have a bad phone?

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Re: wont stay connected to home wifi
vzw_customer_support
Customer Service Rep
‎03-15-2014 05:36 AM

No need to worry ride2live! This issue is an often occurance. The good news is, we can get this resolved! When was the last time you reset your home router? Have you completed a full reset on your S3 mini? How long do connections last? Please keep us posted, thanks!

MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

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Re: wont stay connected to home wifi
RitaMae
Newbie
‎03-19-2014 05:36 PM

I am having this same issue. I have reset my home router several times and I still get this message on my phone: Network disabled because Internet connection is slow.  I have Verizon FIOS for my home Internet provider. Why won't my phone stay connected?

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Re: wont stay connected to home wifi
bearone21
Legend
‎03-19-2014 10:12 PM

change router to channel 11.

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Re: wont stay connected to home wifi
ride2live
Enthusiast - Level 2
‎03-20-2014 05:17 AM

I have restarted my phone and router. My connection lasts only a few minutes at most. When I turn off mobile data the wi fi stays connected however download speeds are very slow. It seems. with mobile data on the 4G signal overrides the wi fi signal and disables the wi fi .I get the same message as Rita Mae. I thought it may be a weak router. I have a NETGEAR 300N so I don't believe that's an issue. My computer, tablet and smart TV have no issues staying connected. Also my son has an s3 mini and he has no issues when he is connected to my router.

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Re: wont stay connected to home wifi
MarlaAnn3835
Newbie
‎03-20-2014 02:07 PM

My phone is saying the same thing as RitaMae's; Network disabled because Internet connection is slow. I can't open several of my apps and the Google Play Store because it says there is no connection. Please tell me how to fix this. When I first got my phone I didn't have this problem.

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Re: wont stay connected to home wifi
ride2live
Enthusiast - Level 2
‎03-20-2014 05:21 PM

I changed my router to channel 11 and turned mobile data on. wi fi connection lasted less than 5 minutes. got the same message as before

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Re: wont stay connected to home wifi
vzw_customer_support
Customer Service Rep
‎03-22-2014 07:44 AM

I appreciate you taking the time to provide this information, Ride2live. May I ask if you have attempted to test the device with Auto Network Switch turned off? Settings -> Wi-Fi -> Menu -> Advanced -> turn OFF 'Auto network switch'

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: wont stay connected to home wifi
ride2live
Enthusiast - Level 2
‎03-22-2014 08:22 AM

When I go to Settings>Wi-Fi- I do not see >Menu. I see Choose a network. Am I doing something wrong?

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Re: wont stay connected to home wifi
bearone21
Legend
‎03-22-2014 11:11 AM

left lower button/advanced

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