Who I have the same questioned this topic

I need this information so I can have apple reset my phone wireless,the chat right now for Verizon customer support is off is there any moderator or anyone that can PM me that has access to this kind of information or is there anywhere on the website I can find it? Im logged in and the phone is registered to my name and I have the billing information and all that but I dont have the phone with me and I need the IMEI or serial #

The itunes method doesnt work for me, any help please