Who I have the same questioned this topic

I am writing as a loyal long term customer to all things Verizon up until a few months ago.  While managing my Verizon Wireless and Fios accounts online, I was enticed to a new Verizon Wireless Plan that has a set $20 access charge for all devices including data, voice, and text.  Shortly after making the switch, I realized that I was duped into doing so and that I had lost significant financial advantages that I have already earned by being a loyal long term customer.

                Prior to the switch, I was able to upgrade my xxx-xxx-4677 line from a basic phone to a smartphone at a substantial discount.  After the switch I realized that the discounts that I have earned evaporated into thin air.  Needless to say, I was furious.  When I called customer service, I was told that I could still get the phone discount that I have earned if I call customer service for the upgrade and going on a 2-year contract as opposed to going online or to a retail store.  I as annoyed but still rather satisfied since I could upgrade the phone at a substantial discount that I have earned.

                Earlier today, I called Customer Service to upgrade my xxx-xxx-9936 line from a smartphone to another smartphone on what would be a new 2-year contract.  I was offered the substantial upgrade discount that I have earned, so all seemed to be well until I went online to go through the “agreement”.  It appeared that by utilizing my upgrade discount, I was going to be penalized by paying $40/month on that line as opposed to $20/month access charge.  I don’t understand how Verizon can financially penalized a loyal long term customer to use a discount that he has already accrued.  I then went into looking at the details of the auto billing. It appeared that I was paying $40/month for the xxx-xxxx-4677 line as opposed to $20/month.  I am basically already being financially penalized to use the upgrade that I have already earned.

                Upon disgust, I declined the “agreement” and called Customer Service.  I was connected with Ebony from the North Carolina Call Center.  She explained to me that on my original plan, if I were to upgrade from a basic phone to a smartphone I would have had to go on a monthly data plan.  This means that as far as the xxx-xxxx-4677 line was concerned, there was no difference financially on my part.  This makes sense, so I accept it.

                What I do not accept is that if I upgrade my xxx-xxxx-9936 line from one smartphone to another smartphone at the substantial discount that I have earned, I would have to pay $40/month as opposed to $20/month. On the original plan that I was on, I would have simply upgraded one smartphone to another smartphone with the substantial discount that I already earned and pay nothing extra since I was already on a data plan.  If I were to purchase the phone outright as opposed to utilizing the substantial upgrade discount that I have earned, I would continue to pay $20/month.  I am therefore being financially penalized to utilize the upgrade that I have earned which negated the discount to begin with. In essence, when I was duped into this new Verizon Wireless plan I lost the substantial upgrade discount that I had earned and was totally satisfied with.

                All that Ebony from North Carolina could say to me was that there was nothing she could do about that EXTRA $20/month access charge.  I asked her if Verizon is in essence giving its loyal long term customer a big F U by negating the substantial upgrade discount that he has earned and that there’s nothing Verizon will do about it.  Again, Ebony only said that there’s nothing she can do about it.  Kudos to Verizon for knowing how to properly treat its long term customers, the very type who encourages others to join and be a part of your family.  Kudos.