I purchased a Samsung Galaxy S20 Plus yesterday and whoopsed on the activation. In the past I've transferred my old SIM card to the new phone and activated without trouble, but this I forgot to turn off my S20 before inserting my old SIM, and I'm pretty sure I broke the internet. I tried using the new SIM card as well, but to no avail. Unfortunately, neither phone now works, and neither will activate on Verizon's network.
According to my account, the S20 is active, but for some strange reason, the SIM card ICCID number associated with the S20 on my account is neither the old SIM number nor the new SIM number. I've tried reactivating my old Moto G6, but that doesn't work either. To add insult to injury, Verizon keeps trying to verify my account by sending a verification code to the number that doesn't work. Fortunately I have a second line I can use for account verification, but I don't know what else to do at this point.
Verizon's automated response says their service hours begin at 8am eastern, but I've been trying since then, and no answer, and every time I try online chat I get an error. I'm hoping the forums are more active and I can get a tech support rep to contact me. Thanks in advance to any help anyone can provide!
