Accessibility Resource Center Skip to main content
iPhone 15 Plus. Newphoria. Get it on us with select Unlimited plans. New line req'd. No trade-in req'd. Online only. Ends 3.31. Buy  |  Details.
end of navigation menu
3.2M Members 4,991 Members online 268K Discussions 44K Solutions

Who I have the same questioned this topic

LTE Installed Router or Cantenna gone bad
Borimond
Enthusiast - Level 1

Cantenna was installed June 2015. Have had some slowdowns with it, but it has never gone out in 4 1/2 years. RIP 12/16/2019 was the last day our Cantenna connected to the internet. Router powers on fine, i can log into the admin menus, but any device I connect, whether it be Ethernet, or WiFi, has no internet connection. They connect to the router, but the router is not connected to the internet.
So I have been going back and forth with Verizon customer service for a week now, it is 12/23/2019. Went through all the steps with them that are on the troubleshooting page on the website. Disconnect power, reconnect, etc etc. No luck. Customer service got tired of me and submitted a network ticket, which came back as: 

our network has determined that the coverage in your location is not optimal and service will fluctuate and experience some challenges. Nothing can be done at a network level at this time to improve your wireless service. I apologize for any inconvenience this information may cause you.

4.5 years and NOW the coverage isn't optimal? I don't believe it is a network issue, I believe it is a hardware issue with the router or more likely the cantenna. (and for the record, my address is SOLID RED on the coverage map, no gaps anywhere even near me, so if there is no coverage here, update the map Verizon)

I tried to get more info, and customer service was very "helpful":

"Completely understandable. All the proper steps were taken, and at this time a solution has been provided."

Perhaps I incorrectly assumed that a solution would be something that got me back online?

So here we are, no internet. No help. No hope. Guess I'll go read a book or something. Merry Christmas

 

Labels (1)
0 Likes
Who I have the same questioned this topic