Who I have the same questioned this topic

I returned a broken google pixel 3 that was under warranty. I followed all the instructions for returning the phone and received a receipt from the UPS store. I kept getting notices that I would be charged if the phone wasn't received. I contacted support via chat and was told by a verizon rep that you all had the phone and the messages were in error. Then the charge showed up on my bill and suddenly no one has any idea where the phone is. UPS tracking lists the package as "in transit" and they attest that it's you all who did not log the package properly when it arrived at your facility. 

I have called and called and spent hours on the phone. I have a bill now for over $1000 for a phone I don't have and this is egregious. I see that this is a common thing with your company and I think it's deplorable. I want this addressed immidiately. It stands to affect my phone service and my credit, and I have done nothing wrong. Someone needs to do something about this. It appear Verzion "loses" phone in their warehouse and then abuses their custormer by charging them and doing nothing to resolve it. Every person I've talked to there has told me it would be taken care and it hasn't. I feel helpless and angry, and this is just wrong. 

If I would have lost the phone and filed a claim for it, it would have only cost me $150. Now you're telling me that you all lose a broken phone and now I'm supposed to pay the full market price for it. This is evil. You all are evil.