Who I have the same questioned this topic

I was supposed to get 450$ off for perfect condition iPhone 6S 124GB, 1 month later i still havent received a box to trade in my phone and my bill is 160$ for a single line, and further more I didn’t get a penny off the bill I called a representative and the girl told me “yeah it looks like 100$ is all you can get off” Verizon is a joke and a sad one at best, I’ll be switching to sprint for sure more affordable faster speeds and an actual customer support based business