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Verizon sold me a refurbished phone as new
JASMCH27
Enthusiast - Level 1

My iPhone 7 that I purchased as new (or so I thought) from a Verizon retailer, was just confirmed by Apple to have been refurbished.

I went to Apple to repair my phone (I had a service issue, they needed to replace internal parts), which they would have done for free; however, I was disqualified from a free repair because there was evidence of a third party screen. Thinking this was a mistake on Apple's part, I  sent my phone back to the repair center to be re-evaluated because I had never had my screen replaced so the screen on my iPhone 7 should have been the one it was originally made with. After the re-evaluation, it is clear that Verizon sold me a refurbished phone as new and I did not qualify for the free repair. This is beyond frustrating because now I am stuck with a phone that gets no service and both Verizon and Apple refuse to do anything about it.

Verizon is only concerned with making money and does not care about the quality of the products they sell to their customers. I will be considering other cell providers and will never consider buying a product from a Verizon store.

I urge everyone to buy directly from the retailer because you simply cannot trust what Verizon is selling you. And be warned, if you buy a refurbished phone, Apple will not extend their complementary repair services to you.

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Who I have the same questioned this topic