I am utterly at my wit's end. I went to my local verizon store to upgrade my phone and walked out with an ipad as well. I was completely lied to about the total cost. I went back the following week to return the product but was "assured" by the manager that the credits would all be on my next bill and that I just had to wait. I have the paper where he listed all the charges and nothing matches. I called the store back and spent another hour trying to understand the charges. I spent over $200 in the store that first day and then have an additional $200 one time charges on my monthly bill. The representative is not able to tell me what my first $200 went towards. He said its just very complicated. I have been with verizon for over ten years and have never had this awful of an experience. I have been repeatedly lied to and I feel scammed. I cannot believe this is how Verizon operates. I tried customer chat and they told me to go to the store. What am I supposed to do if the store is literally lying to me and refusing to clarify anything. I asked for the regional manager to contact me three days ago. NOTHING. I do not know what to do. Please help.