Who I have the same questioned this topic

Last week i found out all of my cloud data under verizon free data was deleted because I did not get the paid plan. I received no notification about this change. NONE. Two verizon reps verified no history of notifying me. It apparently was deleted back in April 2018.  I had this for about 3 years as part of my original contract. I lost pictures I can not replace. I have been trying to find out if i can get these back from various calls to Verizon. I would have paid for the sevice (blackmail) if I would have known even though this seems to violate my original contract to not lose the pictures.  This is the most callous mean thing I have every experienced from a company. Can I get my photos back??? I have been a long term Verizon customer. This is irresponsible.