Unmuting messages for good


I have a problem with my phone recently it created two message "windows"  on the message+ app, for one contact I could read messages on the window that had my contact's profile but I couldn't reply to the messages on that particular window, I had to do it on the other window it created with the phone number and I could only do that, reply to the messages.

Now I am unable to hear the messages coming from that contact only if I reply to the messages being exchanged, I have read forums about this muting problem, tried everything in there, even resseting the phone to it's original settings and nothing seems to help, every time I unmute it, automatically it goes back to mute inmediately after replying to the message and only for this contact.

I have an Galaxy S8 eveything updated, someone please help.

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