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opening screen

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i cannot open the home screen -- swiping doesnt work -- any suggestions

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Re: opening screen

Community Manager
Community Manager

It's important to have a working device AnnetteBlue. Is there no response from the screen? Has your device been damaged? Please try a soft reset using these steps:https://www.verizon.com/support/knowledge-base-207120/. This option works for all iPhones. Please retest after and share the results with us here.  BobbyN_VZW

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