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iPhone XR not receiving texts

nla1
Miembro

I am not receiving text messages on my new iPhone XR. Also, I cannot set up Whatsapp, which I used on my prior iphone. Please advise.

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Re: iPhone XR not receiving texts

Community Manager
Community Manager

We understand the importance of receiving text messages on your new iPhone XR. Please Factory Reset your old device and disconnect from Wi-Fi, restart your new device, and test. Keep us posted.

 

MariaV_VZW

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Re: iPhone XR not receiving texts

nla1
Miembro

My old phone is not available. I did delete and reload WA which did not solve the problem.  Neither did turning my iphone on/off.  I need WA for work. Please resolve this issue.

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Re: iPhone XR not receiving texts

Community Manager
Community Manager

We never want you to miss any of your messages. I personally keep in touch with everyone through messaging myself, so I understand the importance of getting this problem fixed right away. Just so we are all on the same page when you say WA are you referring to  WhatsApp? When did this issue start? What happens when you try using the messaging application that came preinstalled on the phone?

EdwardL_VZW

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