I was supposed to get 450$ off for perfect condition iPhone 6S 124GB, 1 month later i still havent received a box to trade in my phone and my bill is 160$ for a single line, and further more I didn’t get a penny off the bill I called a representative and the girl told me “yeah it looks like 100$ is all you can get off” Verizon is a joke and a sad one at best, I’ll be switching to sprint for sure more affordable faster speeds and an actual customer support based business
I'm so sorry to hear we set up some false expectations about your bill and you still haven't received your trade-in box for your phone. This isn't the experience we want you to have with us and I'm determined to turn this around. I don't want this to be the reason you think about leaving us. I'd like to gain access to your account details, so I can better assist you. I have sent you a Private Message and I'll be able to further assist you there.