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Re: Slow 4G LTE Speed
Frank_the_tank
Enthusiast - Level 1
‎09-10-2019 03:51 AM

I have been arguing with Verizon about this since December, and the pretty much tell me that I’m the only one experiencing this. I travel for work, so I’ve had this in the 90022, 85251, 79936 and now in 73505. The speeds are awef and I have probably wasted 10 - 15 Hours arguing with these clowns.

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Re: Slow 4G LTE Speed
vzw_customer_support
Customer Service Rep
‎09-12-2019 04:29 AM

We definitely want to get to the bottom of this. What's the make and model of your phone? Is your phone up to date on the latest software? How long have you been experiencing these connection concerns? 

 

 

TabithaJ_VZW

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Re: Slow 4G LTE Speed
DGrippe
Enthusiast - Level 2
‎09-13-2019 11:15 AM

I am having this issue in 29419 I side and out. Inside I have 2-3 bars and my data first thing in the morning and now is about 2mb down 3 up. BUT after about 7am it goes to non existent like I am being throttled. SO I upgraded to the next tier of unlimited and still get the issue like I am being deprioritized. It's infuriating.

Literally all day, 2-3 bars of 4gLTE an I have so low a download speed Google says I am offline and will notify me when it can continue processing searches. Even the Verizon app times out. Bring back net neutrality.

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Re: Slow 4G LTE Speed
DGrippe
Enthusiast - Level 2
‎09-13-2019 11:17 AM

I also have it at 29483. Pretty much the entire tricounty area. Upgrading to a better unlimited plan seems to helped for only a day or two then what appears to be throttling happened again. Should just downgrad back to the basic unlimited.

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Re: Slow 4G LTE Speed
vzw_customer_support
Customer Service Rep
‎09-15-2019 11:28 AM

DGrippe, we understand the need for fast data speeds, we're here to help. Tell us more about your service experience; are you having problems with phone calls/text? Are you connected to Wi-Fi?

 

TrinetteW_VZW

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Re: Slow 4G LTE Speed
DGrippe
Enthusiast - Level 2
‎09-16-2019 04:45 AM

Just 4glte no wifi

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Re: Slow 4G LTE Speed
vzw_customer_support
Customer Service Rep
‎09-18-2019 06:12 AM

DGrippe, we appreciate your time in providing these details for us. Can you please confirm the software that you currently have loaded in your phone. Here's a link with the steps to view: https://www.verizonwireless.com/support/knowledge-base-214981/ ? Did you just begin to experience this issue when you changed phones or plans?   TanishaS_VZW

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Re: Slow 4G LTE Speed
Ozne99
Enthusiast - Level 2
‎09-26-2019 12:08 PM

Why the heck would it matter what phone he has? Unless he's rocking a phone that's older than the iPhone 5, this should not be a problem. Stop blaming the devices and check your dang cell towers.

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Re: Slow 4G LTE Speed
Rcmwisnewski
Enthusiast - Level 1
‎10-07-2019 05:17 PM

I have been having this problem as well. It's awful. I know at least 5 other people with an iPhone XR or XS max that are having similar issues. I have been calling Verizon every week just for them to run circles around the problem with no resolution in sight. I am thinking about starting litigation against Verizon. I have had enough. 

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Re: Slow 4G LTE Speed
Rcmwisnewski
Enthusiast - Level 1
‎10-07-2019 05:26 PM

I have been having this problem as well. It's awful. I know at least 5 other people with an iPhone XR or XS max that are having similar issues. I have been calling Verizon every week just for them to run circles around the problem with no resolution in sight. I am thinking about starting litigation against Verizon. I have had enough.