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Re: Iphone XR dropping calls

Community Manager
Community Manager

 

Let's try this. Please turn off your device and remove the SIM card for a couple of minutes. Once the time has passed, please reinsert the card and power the device up.

StephanieS_VZW

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Re: Iphone XR dropping calls

Miembro

I removed the SIM card and put it back in. It took a while, but the problem is back. 

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Re: Iphone XR dropping calls

Community Manager
Community Manager

We're disappointed to hear the issues is still happening, tfisher18. Let's continue to dig into this. How often does this happen? What do you hear when you attempt to make a call? Is Wi-Fi Calling enabled on your device? 

 

DanielleR_VZW

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Re: Iphone XR dropping calls

Miembro

Happens every few days. WiFi calling is off. 

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Re: Iphone XR dropping calls

Community Manager
Community Manager

Thank you, tfisher18. Have you noticed any patterns when this happens? Do you have access to Wi-Fi where you can test out Wi-Fi Calling, http://spr.ly/6601G6KpN?

 

DanielleR_VZW

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Re: Iphone XR dropping calls

Miembro

I do have access to WiFi when I am home. But what about when I am not home. Today it took 5 phone calls to finally get a call to go through to my boss. I finally restarted my phone and it worked. I need a fix for this that is a true fix - not a band aid like WiFi calling that will only work half the time. If there is not a fix for this please just let me know that so that I can try to get a different phone or different carrier. Gracias. 

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Re: Iphone XR dropping calls

Community Manager
Community Manager

tfisher18, this is never the wireless experience we want for you. We value you as a customer, and wouldn't want to lose you. I've sent you a Private Note, and I look forward to working with you. 

 

ChakiaH_VZW

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Gracias, te autenticaste correctamente. A Verizon...

Community Manager
Community Manager
Gracias, te autenticaste correctamente. A Verizon agent will message you shortly.
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Gracias, te autenticaste correctamente. A Verizon...

Community Manager
Community Manager
Gracias, te autenticaste correctamente. A Verizon agent will message you shortly.
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