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Re: Iphone XR dropping calls
vzw_customer_support
Customer Service Rep
‎04-30-2020 06:05 PM

 

Let's try this. Please turn off your device and remove the SIM card for a couple of minutes. Once the time has passed, please reinsert the card and power the device up.

StephanieS_VZW

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Re: Iphone XR dropping calls
tfisher18
Newbie
‎05-11-2020 05:50 AM

I removed the SIM card and put it back in. It took a while, but the problem is back. 

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Re: Iphone XR dropping calls
vzw_customer_support
Customer Service Rep
‎05-13-2020 05:58 AM

We're disappointed to hear the issues is still happening, tfisher18. Let's continue to dig into this. How often does this happen? What do you hear when you attempt to make a call? Is Wi-Fi Calling enabled on your device? 

 

DanielleR_VZW

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Re: Iphone XR dropping calls
tfisher18
Newbie
‎05-13-2020 06:33 AM

Happens every few days. WiFi calling is off. 

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Re: Iphone XR dropping calls
vzw_customer_support
Customer Service Rep
‎05-15-2020 06:45 AM

Thank you, tfisher18. Have you noticed any patterns when this happens? Do you have access to Wi-Fi where you can test out Wi-Fi Calling, http://spr.ly/6601G6KpN?

 

DanielleR_VZW

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Re: Iphone XR dropping calls
tfisher18
Newbie
‎05-20-2020 12:15 PM

I do have access to WiFi when I am home. But what about when I am not home. Today it took 5 phone calls to finally get a call to go through to my boss. I finally restarted my phone and it worked. I need a fix for this that is a true fix - not a band aid like WiFi calling that will only work half the time. If there is not a fix for this please just let me know that so that I can try to get a different phone or different carrier. Thanks. 

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Re: Iphone XR dropping calls
vzw_customer_support
Customer Service Rep
‎05-22-2020 12:26 PM

tfisher18, this is never the wireless experience we want for you. We value you as a customer, and wouldn't want to lose you. I've sent you a Private Note, and I look forward to working with you. 

 

ChakiaH_VZW

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Re: Iphone XR dropping calls
AIMJU2
Enthusiast - Level 2
‎07-04-2020 11:10 AM

I have the same problem ! Been on phone with Verizon several times . Network extender doesn’t work and neither does WiFi calling. I had the same problem with my iPhone 7 Plus. Nothing fixes it!!!!! This is a Verizon problem! I’m wanting to switch providers. When you call Verizon you go through the same steps over and over never fixes anything.

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Re: Iphone XR dropping calls
vzw_customer_support
Customer Service Rep
‎07-06-2020 11:29 AM

AIMJU2, we want you to stay connected, and wouldn't want to lose you as a customer! I understand you've completed troubleshooting steps and I want to look further into your service concerns. I've sent you a Private Note, and hope you hear from you. 

 

ChakiaH_VZW

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Re: Iphone XR dropping calls
KH-OrnEsh
Moderator Emeritus
‎07-15-2020 10:47 AM

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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