Voicemails will not delete...why

[KELHOA13]

Tried several different ways to delete some voicemails to free up space and they will not delete.  For some reason several of the VM's were duplicated, I was only able to delete 1 of the duplicates.  Callers call my number and it goes to VM where it says the mailbox is full.  I have less than 40 VM's so it should not be full and wouldn't be full if I could delete ones that I don't want...please help!

[bearone21]

#7 doesn't work??

[vzw_customer_support]

Thanks for reaching out to us, KELHOA13. It's essential for your voicemail to work correctly, so I understand your concern when you're unable to delete them. We're here to help find a solution. When did this start? What was the last change made to your phone before this began? How do you check your voicemail?

Tracy_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[KLIM4321]

I'm also having the same issue! Tried to delete voicemails (all have duplicates) and it will temporarily delete but then come back. I noticed the issue a few weeks ago. Restarting phone did not help.

[vzw_customer_support]

KLIM4321,

Ensuring you are able to manage your voicemails is a must for sure. I'd be concerned if my deleted voicemails were coming back as well. We can take a look into this. What software version are you running on your phone? You can check that by following these steps: https://www.verizonwireless.com/support/knowledge-base-214981/ After you delete them, do you go into your deleted voicemails section and delete those? 

Erin_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[srs18]

12/6/2019   vm will not dlelete  did arplane mode truned of phone and still came back   2nd time in two months

13.1.3 version

please help

[vzw_customer_support]

Thanks for those details, srs18. This is really odd. Let's keep moving with the troubleshooting to get this resolved. Try dialing *86 which will put your in the voicemail box. Then try deleting the messages from there. Let us know if this helps.  

DiaS_VZW