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new iphone 7 (pre-owned) runs very hot

Miembro

I purchased an iPhone 7 pre-owned from Verizon and have noticed it runs very hot.  My iPhone 6 never did this, nor any other phone I've used or owned. It's not scorching hot, but definitely not comfortable to hold for an extended period unless it's in a case.

It runs hot when pretty much using any app for a few minutes. I don't believe it's related to charging, but rather to CPU usage or display.  I've been through and minimized Background App Usage and Location Services and it hasn't address the issue (though the Settings are identical to what they were on the iPhone 6).  I check the Battery usage and it only shows the apps that I have been using. E.g. Facebook, WhatsApp, Camera, ...

Is this related to some cheap aftermarket component that's been installed in this phone?  E.g. the battery?

Verizon gives you 15 days to return the device. Should I ask for a new one?

 

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Re: new iphone 7 (pre-owned) runs very hot

Sr. Member

I'd return it. Walmart is selling the iPhone SE for $200 as an upgrade (AT&T and Verizon), no new line required. That would be a better deal for you since you know it's not refurbished.

https://www.walmart.com/ip/AT-T-Apple-iPhone-SE-2020-64GB-White-Upgrade-Only/979697514

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Re: new iphone 7 (pre-owned) runs very hot

Miembro

I see the Walmart listing, but when I try to buy it, it says: "You need to pay off your remaining device balance."  Referring, of course, to the iPhone 7.

Does this mean I need to return the phone first, before I can buy it from Walmart? I'm wondering if there's a faster way to resolve that.

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Re: new iphone 7 (pre-owned) runs very hot

Asistencia al cliente

Oh no, sawney44! We are concerned your device is not working as expected. Let me review the account, and we can go through some troubleshooting steps and get your phone working again. When did this start?

 

RachelM_VZW

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Re: new iphone 7 (pre-owned) runs very hot

Miembro

Hi Rachel. 

I appreciate the offer for assistance, but no need, as I've already returned the iPhone 7 pre-owned and ordered the iPhone SE from Walmart.  

I think there was something wrong with the phone, and not sure that any troubleshooting would have resolved it. 

Verizon call-in support was very helpful (chat support was terrible). One thing I wish is that Verizon would offer the same price as Walmart. That would have made it simpler. In fact, it's a little odd that even though I purchased it from Walmart, I am actually paying Verizon for it.

Muchas gracias

 

 

 

 

 

 

 

 

 

 

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Re: new iphone 7 (pre-owned) runs very hot

Asistencia al cliente

I'm glad you got the help you needed sawney44. We appreciate you working with us. If you didn't already know we are offering open enrollment into our insurance program. Learn all about it here: m.vzw.com/AddInsSocial

 

JoeL_VZW

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