As of yesterday, none of my apps would work as long as I was connected to my home wifi. The local store reset my network settings. This removed my wifi information, and all my apps were now functioning. The phone is now 1 year old today. Why is this now happening? Can anyone help me?
Being able to use your Wi-Fi is a must. We do want to get this figured out. Did anything change on the phone since the problem started? Are you able to now reconnect back to Wi-Fi and use your apps? Ensure that your device software is up to date. Click here for instructions: http://spr.ly/6586Dh2Ew
Alberto_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I got help from Verizon support chat. They had me update. So far so good. It has remained connected to the wifi.
Your efforts are greatly appreciated and thanks for the update. Do you have any other questions or concerns that I can assist you with? For additional device support visit: http://spr.ly/6584E6MOs;
Ayani_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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