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Why doesn't my iPhone work inside my home?

GerardM260
Miembro

I have a very peculiar situation. I am unable to use the telephone on my iPhone 7, which I have through my employer, in my home. I have to step outside to talk on the phone. M wife has an iPhone 6 which she can use in the house with no trouble at all.

Very frustrating!

Gracias,

Gerry

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Re: iPhone doesn't work inside my home

Weth
Líder Sénior

Do you have home wifi? Just turn on wifi calling and problem solved.

Settings / Phone / Wi-Fi Calling

Turn on Wi-Fi Calling on this iPhone

You will need to enter an emergency address. Use your home address since that is when you are likely to be on wifi calling

While you are there, turn on Prefer Wi-Fi while roaming - this will let you use wifi calling overseas which allows you to call back to US with no International charges.

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Highlighted

Re: iPhone doesn't work inside my home

Weth
Líder Sénior

Do you have home wifi? Just turn on wifi calling and problem solved.

Settings / Phone / Wi-Fi Calling

Turn on Wi-Fi Calling on this iPhone

You will need to enter an emergency address. Use your home address since that is when you are likely to be on wifi calling

While you are there, turn on Prefer Wi-Fi while roaming - this will let you use wifi calling overseas which allows you to call back to US with no International charges.

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Re: iPhone doesn't work inside my home

GerardM260
Miembro

Thank you. I will try it.

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Re: iPhone doesn't work inside my home

Community Manager
Community Manager

Having reliable service is a must, GerardM260. As Weth mentioned, WiFi calling is a great in-home solution. It is a bit concerning that your wife’s iPhone 6 works just fine inside the home but your new iPhoen 7 does not. Has your iPhone 7 ever worked in your home? How far away from the home before your service returns? What services aren’t working?

JosephE_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: iPhone doesn't work inside my home

BEAMAR65
Miembro

I have the WiFi on and it still doesn't work.  I live near a bridge and there is excellent service across the street and down past the bridge.  HELP!  I will be working from home soon and it is crucial I have service.

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Re: iPhone doesn't work inside my home

Community Manager
Community Manager

Beamar65 We are sorry to learn your Wi-Fi is not working at this time. To clarify if this is the first time you are setting it up, you will need to be in a location that has good coverage. Have you previously set up Wi-Fi Callin? DoloresK_VZW

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