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Re: Unable to send or receive text messages other than imessages

Maryinco
Miembro

The phone was set up in the Verizon store last week when I bought it. I

didn't have a smart phone previously. I upgraded to iOS 10.2 a couple

days ago. That didn't resolve the issue.

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Re: Unable to send or receive text messages other than imessages

kaebfly
Leader

Have you tried either calling Apple for support or going to your local Apple Store (if one is in your area) to get help. If it's a device setting issue or if it's a problem with your backup (if you set up your device using a backup versus setting it up as new) then they will be able to figure out the problem. Not sure if you are a new Verizon customer and ported your number over but if you did that sometimes seems to happen with ports...in which case you may need to contact Verizon to make sure everything is set up correctly on their end. Of course if you've been a customer that shouldn't apply to you. Other suggestions tend to be to replace the SIM card if they think that's the issue. But if you feel like you've done everything including contacting technical suppport with Verizon and contacting Apple for support (phone, online, or in store) then I'm  not sure what the next step would be other than them replacing the device (don't think it's a hardware issue though).

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Re: Unable to send or receive text messages other than imessages

Maryinco
Miembro

OK, thanks. Backup isn't set up. I'm a long time Verizon customer and

am using the same cell number I've had for years - just upgraded to a

smart phone. I bought the phone through the Verizon store. I'll try

Apple and if that fails I'm taking this back to the Verizon store.

Thanks for your help.

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Re: Unable to send or receive text messages other than imessages

kaebfly
Leader

Just curiou...if you turn iMessage off are you able to send texts to your non-iPhone friends?

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Re: Unable to send or receive text messages other than imessages

Maryinco
Miembro

No, that doesn't help.

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Re: Unable to send or receive text messages other than imessages

Community Manager
Community Manager

Maryinco,


You having the option to send and receive all messages is very important to us. To ensure that there's nothing on your account preventing regular texts, use this link http://vz.to/1RpqmCJ to log into the My Verizon Service Block page. If a block is present, it would be shown under the Block services option. You can disable the block by selecting Off, then Submit Changes. Please let us know if this helps.


ShawnteJ_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Unable to send or receive text messages other than imessages

Maryinco
Miembro

ShawnteJ_VZW: No blocks are showing.

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Re: Unable to send or receive text messages other than imessages

Maryinco
Miembro

Thank you to all who helped with this issue. I finally called Verizon

tech support and they were able to resolve the issue. As it turns out,

there was a block although when I went into My Verizon I could not see

it. Not sure why. Anyway, it's all resolved and I thank you again.

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