Visual voicemail has stopped working on my iPhone 7 Plus. In the Verizon Up app, it says I need to enroll. When I click on enroll, it only gives me the $2.99/mo option. I don't need or want that. I want the free version back that comes with the plan I'm already paying for. How do I get my voicemail back???
OSTEPHIE, we are glad to see that you take advantage of our Visual Voicemail feature, and I will be glad to provide assistance to restore access. To clarify, what happens when you try to access your Visual Voicemail? For your convenience, I have included a set up guide for Visual Voicemail that I am confident will be of assistance: https://support.apple.com/en-us/HT201436 Let us know if this helps.
Lorenzo_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!