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Proximity sensor on iPhone 7s plus not working

MattyLove
Miembro

My face keeps hitting the mute button during calls. Any suggestions?

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Re: Proximity sensor on iPhone 7s plus not working

Community Manager
Community Manager

MattyLove, that is very strange that you are continuing to hit the mute button during calls. Let's work to get to the bottom of this. Does your device have any physical or liquid damage? Do you have a case on your device? If so I want you to test your device without the case on it. Let me know if you are still having issues. 

 

JustinB_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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