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Error for enabling mobile hotspot for iPhone 7+

RoyBenWill
Miembro

So we are trying to set up mobile hot spot on I phone 7+ 

we go into iPhone settings> then cellular>then set up personal hotspot

we click the ‘set up personal hotspot’ and window that says go to a webpage on Verizon pops up -we click the link and it gives us the following webpage

Https://mobile.vzw.com/hybridClient/nvm/hotspot

 

this is what is on that page... which  is not helpful 

{"PageInfo":{"value":null,"scrnMsgInfo":{"scrnMsg":null,"scrnMsgMap":{"errorMsg":"This version of the My Verizon app is no longer supported. Please visit <a href=\"http://www.vzw.com\">vzw.com</a>."}},"unit":null,"hideFooter":"N","pageData":null,"scrnSubHdg":null,"scrnHdg":"Sign In","pageSubType":null,"scrnOptMsgsInfo":null,"pageType":"error","alertMsg":null},"ErrInfo":{"errCd":"13023","errLvl":"3","errHdg":null,"errUsrMsgList":null,"errMsg":"Error","errUsrMsg":"This version of the My Verizon app is no longer supported. Please visit <a href=\"http://www.vzw.com\">vzw.com</a>."}

we are in the hospital for my dads cancer. We just want to watch Netflix. Can anyone tell us what to do please?

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Re: Error for enabling mobile hotspot for iPhone 7+

mama23dogs
Sr. Leader

What plan are you on?  Does it allow hotspot use?

What device are you trying to connect to the phone?

Is there a good cellular signal indoors?

 

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Re: Error for enabling mobile hotspot for iPhone 7+

RoyBenWill
Miembro

We are on old version of unlimited plan, so we believe it allows it.

I pad pro 2019 needs to be connected to hotspot.

Prettt good cell signal - I typically have 4 bars

 

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Re: Error for enabling mobile hotspot for iPhone 7+

Community Manager
Community Manager

Have you performed any troubleshooting steps on your device? AnthonyM_VZW

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