Disney+ Promotion Not Working

[vzw_customer_support]

Rooster65, we know the importance of enjoying the magical content of the Disney+, we want to guide you in the right direction. Please use this link to set it up: m.vzw.com/m/Disneyplus. Let us know how it goes.

GilbertoL_VZW

[Partrek]

I'm in the same situation. Contacted customer service days ago, and still nothing.. They did manage to put an overpriced YouTube option in my choices though. Quite aggravating. 

[Partrek]

Clicked the link and got this 

Oops, there seems to be a problem.

I'll have to agree with that statement. 

[vzw_customer_support]

Partrek-We are sorry to see you have had a problem with Disney+. We never want to aggravate you. 

What happened when you tried to add Disney+? Were you ever able to enroll?

Did you follow the steps listed here https://www.verizonwireless.com/support/disney-faqs/#signup

https://www.disneyplus.com/

TamaraH_VZW

[gator15bait]

Tamara,

I finally reached Verizon via phone. My ticket was sent to the "escalation team". However, no one could provide me contact information for the "escalation team", nor could tell me when the issue will be resolved.

It has now been two weeks since my issue began. Is there another way to escalate my issue?

[KWGLT]

I had this same issue. Did you ever get resolution?  I have called both Verizon and Disney who point me back to each other. Since Verizon provided the bad code I tend to put the blame back on them. 

[gator15bait · Accepted solution]

The issue has now been resolved. It took 4 calls to Verizon, numerous hours on the phone, and two tickets opened to the "escalation team" for my issue to be fixed.

[sub9481]

I am having the same problem still. I was told by a verizon Disney+ specialist. that this problem wou;d be solved within 5-10 business days and we would receive an email.  Still no email, still cannot access Disney + online, on app or through roku.  But my plan shows that I have signed up for it.  When I login to account, it wants me to pay for Disney +.  It has been over 3 weeks.  Has anyone had this problem resolved?

Diane & Bryan Lauer

[vzw_customer_support]

We’re all excited about the Disney+ partnership and we want you to take full advantage of the promotion. Sorry to see that you continue to have problems. Have you tried setting up on your computer or tried using a different login for Disney+?

ChristianP_VZW