I was able to create a Disney+ acount using the link provided by Verizon, but then it took me to a screen to either "Start free trial" or to "Buy Now". There is no option to continue with Verizon 12 month promotion. I have called Verizon, I have chatted with Verizon, and I have emailed Verizon, all with no help or resolution.
Can someone please help?
Solved! Go to Correct Answer
The issue has now been resolved. It took 4 calls to Verizon, numerous hours on the phone, and two tickets opened to the "escalation team" for my issue to be fixed.
Gator15bait, we want you to be able to enjoy Disney+ on us. We value your time and apologize for the experience you're having when attempting to enroll. Let's take a step back. Do you currently have the Disney+ application installed on your device? If so, please remove it. Next, use the steps mentioned here: (refer to Eligibility and sign up #1 & #2) http://spr.ly/660313Iy9 to sign up for Disney+ on us for 12 months. Once complete, please advise of your Disney+ results.
My issue was I did your walkthrough then it said my Redeemable code was taken. I haven't even used it yet and I didn't do anything different to what you said. Now it wants me to pay for monthly with the account it made me set up. Can you guys just give me a new code or something or is there some way to reset the promotion so I can actually use it instead of it failing on arrival?
I had the exact same issue called Verizon and I was told I need to call Disney plus instead of just receiving a new code which the wait time for Disney plus is an hour minimum. I was like you have got to be kidding and I been reading other post and when ppl call them Disney will say it's a Verizon issue. What I am worried about I am losing days on my 1 year free
So we can turn this around and get you set up, let's take a step back and start via the Verizon Wireless website.
First, you will sign in here:
After that, you can then click on this link below to manage the Disney+ account.
What happens when using that second link? Are you able to completely log into Disney+?
Ty, we want to ensure you get the promotion you qualified for. Have you tried deleting the Disney+ app and redownloading from our Disney+ page? MichelleH_VZW