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Can’t send texts to non iPhone users


Whether I’m on WiFi or not my texts to non iPhone users won’t go thru. Please help this is super frustrating I have reset my phone. Turned WiFi on n off nothing is working it’s been like this for weeks 


Re: Can’t send texts to non iPhone users

Community Manager
Community Manager

Hello Sweetpea1840, 


My phone is my lifeline, so I understand how important it is to be able to utilize messages to and from others. I'm sorry to learn that this is happening, and I'm sure we can find a resolution for you. What kind of reset did you perform (power off and on, factory data reset, SIM pull)? Are messages still going through (as regular text messages), or are they not sent at all? Please tell me more, so we can get to the bottom of it. 


Thanks very much,



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