Byronbcjakemi,
Making sure your device is working as it should is our priority. We are determined to get this fixed for you. Can you please let us know if you are having the same issue with any other apps on your device? Also, we want to make sure your cellular data is working properly. Can you please turn off your Wi-Fi and open up a web browser or app to make sure you are able to browse the internet successfully?
SylviaT_VZW
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