data usage versus wi-fi
mackdaddy59
Enthusiast - Level 3

Why am I using up data on my Apple IPhone 6s when I am at home and have wi-fi. Is my phone set-up incorrectly. I bought phone on a Monday and during this time was learning how phone works and  by Thursday I am being told I am almost out and need purchase more. I only have the 2GB since we don't use our phones that much used up that much data while at home all week for vacation. What am I doing wrong?

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Re: data usage versus wi-fi
vzw_customer_support
Customer Service Rep

Mackdaddy59 we want you to understand your data usage. Do you see the wifi icon at the top of your device? Have you set up your home network http://spr.ly/65898Oyi1 ?


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Re: data usage versus wi-fi
mackdaddy59
Enthusiast - Level 3

Yeah but, it says Verizon and I have Comcast Wi-Fi which is showing in settings

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Re: data usage versus wi-fi
Salisbury
Specialist - Level 2

  Hi mackdaddy59, with Comcast internet, what are you using for a Modem? Is it supplied by them, if so how old is it? Are you using a Router with Comcast?

  In Settings > Cellular when scrolling all the way down is Wi-Fi assist turned ON or OFF

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Re: data usage versus wi-fi
mackdaddy59
Enthusiast - Level 3

using Comcast wireless gateway router suppkied when service added , have had less than a year  Wi-Fi assist is on

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Re: data usage versus wi-fi
Salisbury
Specialist - Level 2

   mackdaddy59, the Comcast Xfinity modem if supplied by them and current should show when looking at it. WiFi Capable Dual-Band 802.11ac if not you should pick up a newer one from them.

  In Settings > Cellular when you scroll all the way to the bottom you'll see Wi-Fi Assist. This would need to be turned OFF. If not your iPhone would choose between the faster data connection between Wi-Fi or Verizon Cellular.

   With Xfinity it depends on what you've chosen for internet Mbps the location of the Modem and the iPhone.

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Re: data usage versus wi-fi
mackdaddy59
Enthusiast - Level 3

I have the WiFi Capable Dual-Band 802.11n  Guess I need exchange. Have switched Wi=Fi assist off. Now we'll see if it improves

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