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data usage versus wi-fi

mackdaddy59
Novice

Why am I using up data on my Apple IPhone 6s when I am at home and have wi-fi. Is my phone set-up incorrectly. I bought phone on a Monday and during this time was learning how phone works and  by Thursday I am being told I am almost out and need purchase more. I only have the 2GB since we don't use our phones that much used up that much data while at home all week for vacation. ¿Qué estoy haciendo mal?

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Re: data usage versus wi-fi

Community Manager
Community Manager

Mackdaddy59 we want you to understand your data usage. Do you see the wifi icon at the top of your device? Have you set up your home network http://spr.ly/65898Oyi1 ?


AdrienneP_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: data usage versus wi-fi

mackdaddy59
Novice

Yeah but, it says Verizon and I have Comcast Wi-Fi which is showing in settings

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Re: data usage versus wi-fi

Salisbury
Sr. Member

  Hi mackdaddy59, with Comcast internet, what are you using for a Modem? Is it supplied by them, if so how old is it? Are you using a Router with Comcast?

  In Settings > Cellular when scrolling all the way down is Wi-Fi assist turned ON or OFF

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Re: data usage versus wi-fi

mackdaddy59
Novice

using Comcast wireless gateway router suppkied when service added , have had less than a year  Wi-Fi assist is on

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Re: data usage versus wi-fi

Salisbury
Sr. Member

   mackdaddy59, the Comcast Xfinity modem if supplied by them and current should show when looking at it. WiFi Capable Dual-Band 802.11ac if not you should pick up a newer one from them.

  In Settings > Cellular when you scroll all the way to the bottom you'll see Wi-Fi Assist. This would need to be turned OFF. If not your iPhone would choose between the faster data connection between Wi-Fi or Verizon Cellular.

   With Xfinity it depends on what you've chosen for internet Mbps the location of the Modem and the iPhone.

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Re: data usage versus wi-fi

mackdaddy59
Novice

I have the WiFi Capable Dual-Band 802.11n  Guess I need exchange. Have switched Wi=Fi assist off. Now we'll see if it improves

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