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What should I do if my iphone 6 is frozen?
CKX2MOM
Newbie
‎09-20-2016 11:33 AM

My iphone 6 is frozen on the white logo screen. It won't power up or power down. Solutions?

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Re: My iphone 6 is frozen
kaebfly
Champion - Level 3
‎09-20-2016 01:41 PM

See if anything on this Apple article helps. If your iPhone, iPad, or iPod touch won't turn on - Apple Support

Scroll down a little and you'll see where it talks about it being stuck on the Apple screen.

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Re: My iphone 6 is frozen
kaebfly
Champion - Level 3
‎09-20-2016 01:41 PM

See if anything on this Apple article helps. If your iPhone, iPad, or iPod touch won't turn on - Apple Support

Scroll down a little and you'll see where it talks about it being stuck on the Apple screen.

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Re: My iphone 6 is frozen
vzw_customer_support
Customer Service Rep
‎09-22-2016 11:55 AM

We want you phone to be working the way it should be at all times. What were you doing on your device when it froze? Have you recently done any updates? Downloaded any new applications?

NicholeK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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