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Quick Question

tommy005
Miembro

I had ordered a shipping recycle thing for my iPhone 5s and was going to use the $300 I got for it t actually buy the iPhone 6 Plus. When I got the email confirming my shipping material were being sent it said that I would have to buy an iPhone 6 pus first before I sent my phone in but I can't because I'm using the money I get ($300) from the promotion to get the 16 gb iPhone 6 plus. How am I supposed to get the 6 without the money to by it first? I am so very confused and this is really stressing me out.

Gracias,

Tommy

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1 Solution

Respuestas correctas

Re: Quick Question

Community Manager
Community Manager

tommy005,

We apologize for the delay in responding to your phone. In order to receive the full trade-in credit for your iPhone 5s the upgrade or purchase of the iPhone 6 Plus would need to be processed first. Once your order is complete you will then receive a promotional code allowing you to obtain the full trade-in credit.

KarenC_VZW
Follow us on Twitter @VZWSupport

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Re: Quick Question

Community Manager
Community Manager

Tommy, we'll figure this out together. When did you start the Trade In process? That date may shed some light on this for us.

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: Quick Question

tommy005
Miembro

Today, September 14th

Sent from my iPhone

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Re: Quick Question

tommy005
Miembro

Verizon Wireless Customer Support Today September 14th

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Re: Quick Question

tommy005
Miembro

it said I have till 9/30 to buy the new iPhone with this promotion but I want to use my trade in money from my 5s to get the new iPhone.

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Re: Quick Question

Community Manager
Community Manager

tommy005,

We apologize for the delay in responding to your phone. In order to receive the full trade-in credit for your iPhone 5s the upgrade or purchase of the iPhone 6 Plus would need to be processed first. Once your order is complete you will then receive a promotional code allowing you to obtain the full trade-in credit.

KarenC_VZW
Follow us on Twitter @VZWSupport

View solution in original post

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Re: Quick Question

SamuelAdams
Novice

Yes, you have to pay for the phones with your credit card and then you'll get a Verizon credit certificate which you'll have to use to pay your Verizon bill because it can only be used at a Verizon store or online.

NO, it doesn't make sense!!!!!! Obviously the Verizon corporate people didn't think this one out very well. It's a real mess!!!!!!!!

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