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Texts and voice mail gone

Miembro

Traded in my 4s to a 5s at Best Buy. Guy said it was activated but when I got home and checked all my texts and voice messages were gone. Is there any way to get them back?

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Re: Texts and voice mail gone

Community Manager
Community Manager

cathd80,

¡Felicitaciones por tu nuevo teléfono! I hope that you are loving it. Text messages typically aren't backed transferred from phone to phone. Unless you backed up your previous phone with iCloud, then whenever your last backup was done, that is what should transfer over. Voicemails would work the same way. Do you recall if the phoen was backed up? Please keep us posted!


ErinW_VZW
Follow us on Twitter @VZWSupport

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