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LTE to 3G services

Miembro

My Iphone5 has been toggling back and forth from LTE to 3G the past few weeks where I used to always get LTE service.  Is something wrong with the service in Jonesboro AR?

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Re: LTE to 3G services

Community Manager
Community Manager

Service looks good in this location! Try removing and reinserting your SIM card http://vz.to/OeILJo , and resetting the network settings. http://vz.to/1gRumLz  Keep us posted!

Gracias,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: LTE to 3G services

Miembro

Yes, I have tried these suggestions and waited a couple of days.  It seems that when I arrive at work lately my service converts to 3G and all day my phone is toggling back and forth but mostly on 3G and this is running my battery down.  Then when I leave my phone toggles between the two services until it finally sticks on 3G.  I must reset my IPhone for LTE to come back.   One of my coworkers is experiencing similar results with her Iphone5S so I'm less inclined to believe the issue is hardware related. 

I would appreciate any other input

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Re: LTE to 3G services

Community Manager
Community Manager

I can definitely understand your concern regarding this issue dave187. We will get to the bottom of this issue for you and work to stabalize that signal. When you are indoors, do you or others have problems with sending and receiving text messages or accessing the internet? Have you all ever had any problems with indoor coverage before now? We would love to work to pinpoint what could be causing this issue.

CandiceH_VZW
Follow up on Twitter at @VZWSupport

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