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I think I accidently added a new line to my account

Miembro

I am a month to month Verizon Customer. I have a Nationwide Talk Share 700 plan with 2 phone lines.  I previously had text messaging blocked on both of my phones.  Over the weekend I tried to unblock the text messaging on both lines. The confirmation letters that were sent to me were confusing. It almost seems that I signed up for another phone line.  I do not want another phone line.  What I was trying to do was remove the blocks on these lines.  I still want the Nationwide Talk Share 700 plan that I had before.  Can someone please verify that the text messaging blocks are removed but that the phone part of the plan has not changed.

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Re: I think I accidently added a new line to my account

Líder Sénior

This is a customer-to-customer forum, not Customer Service.  You may want to contact them or check your account on-line at MyVerizon.

Servicio al cliente:

Dial *611 from a cell phone

(800) 922-0204 from a landline

Monday - Sunday 6 am - 11 pm

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Re: I think I accidently added a new line to my account

Novice

It's only a customer-to-customer forum when a customer's concern is a waste of time for the verizon rep.. if there is money to be made, such as when a customer threatens to leave, disconnect - we see "official" vzw reps begging for PMs so they can entice the customer to stay with verizon in exchange for free car chargers that cost $1.

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Re: I think I accidently added a new line to my account

Community Manager
Community Manager

@jabee99

I understand your concerns with the changes!  I would be glad to help.

Have you signed into your My Verizon account online at www.vzw.com to check your current plan?  If you'd like, follow me, then send me a private message including your name, wireless mobile number and billing account password so I can confirm the plan.  ¡Gracias!


Anthony_VZW
Please follow us on twitter @VZWSupport

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