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I suspect I received a refurbished iphone.

kennyro
Miembro

Here is my situation:

  • ordered two new iphone 5s, and they arrived two days ago(8/4)
  • Activated both on that evening.
  • On the following evening, one phone was already low on battery, so we fully charged before we went to bed.
  • Next morning, the battery was under 80%.
  • I went to Apple web site to check for battery recall. I got this message "Our records show that your battery has already been replaced. If you paid..."

To recap my situation, I paid for a new phone, and I suspect I received a refurbished one.

How should I go about addressing this issue? Should I contact Apple? or Verizon?

I will greatly appreciate any advice.

Gracias,

Labels (1)
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Re: I suspect I received a refurbished iphone.

kaebfly
Leader

Did you order through Verizon or Apple? If Verizon I would contact them first.

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Re: I suspect I received a refurbished iphone.

kennyro
Miembro

Just to update for others benefit, the message in my OP was a false alarm. The Apple web page for battery recall is for iPhone 5, not applicable to 5s or other models. Still I wish the Apple page doesn't give out false message because to me no information is better than wrong information.

I bought the phone through Verizon, but I contacted Apple first. A technician named Brandon was very courteous and helpful to diagnose the phone setting. We changed few setting in the phone, mostly notification settings. We will see how the battery performs better.

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Re: I suspect I received a refurbished iphone.

Weth
Líder Sénior

Thanks for the update.

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